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- About Harish_Kumar
Harish_Kumar
Explorer
Member since:
06-15-2015
02-28-2025
Community Statistics
| Posts | 19 |
| Solutions | 5 |
| Karma Given | 6 |
| Karma Received | 7 |
| Member Since | 06-15-2015 |
Activity Feed
- Karma Infrastructure Based Licensing for Rugved_Sarode. 02-10-2025 10:24 PM
- Got Karma for Re: not able to startup glassfish domain. 02-12-2020 01:02 PM
- Got Karma for What changes must be made to the Controller due to Server's IP address change?. 08-13-2019 12:28 AM
- Posted Re: Shared dashboards are not working on Splunk AppDynamics. 09-11-2018 04:11 AM
- Posted Re: How to apply a license file on a multi-tenant on-premise controller on AppDynamics Knowledge Base. 08-16-2018 05:52 AM
- Karma Re: how to change time in pdf report sent as scheduled for CommunityUser. 07-31-2018 09:37 AM
- Got Karma for Re: how to change time in pdf report sent as scheduled. 07-31-2018 08:45 AM
- Posted Re: how to change time in pdf report sent as scheduled on Splunk AppDynamics. 07-30-2018 02:13 AM
- Karma how to change time in pdf report sent as scheduled for CommunityUser. 07-30-2018 02:13 AM
- Got Karma for Re: license.lic. 07-29-2018 04:01 PM
- Got Karma for Re: how to change time in pdf report sent as scheduled. 07-27-2018 01:03 PM
- Posted Re: how to change time in pdf report sent as scheduled on Splunk AppDynamics. 07-27-2018 03:01 AM
- Posted Re: license.lic on Splunk AppDynamics. 07-27-2018 02:58 AM
- Karma Re: license.lic for Binu_Mathew. 07-27-2018 02:56 AM
- Posted Re: In which time zone are the AppDynamics SaaS Controllers located? on AppDynamics Knowledge Base. 05-23-2018 08:14 PM
- Posted Error "No Identity Entity associated with id" in server log when trying to trigger a scheduled report on AppDynamics Knowledge Base. 01-31-2018 08:44 AM
- Tagged Error "No Identity Entity associated with id" in server log when trying to trigger a scheduled report on AppDynamics Knowledge Base. 01-31-2018 08:44 AM
- Tagged Error "No Identity Entity associated with id" in server log when trying to trigger a scheduled report on AppDynamics Knowledge Base. 01-31-2018 08:44 AM
- Tagged Error "No Identity Entity associated with id" in server log when trying to trigger a scheduled report on AppDynamics Knowledge Base. 01-31-2018 08:44 AM
- Got Karma for Re: create a health rule with using three different health. 01-30-2018 03:21 AM
Topics I've Started
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09-11-2018
04:11 AM
Hello Kadu,
Engg. team is working on this issue with top most priority at the moment and shall keep you posted as soon as we have visibility on fixed version.
Apologies for the inconvienice due to this.
Regards,
Harish
... View more
08-16-2018
05:52 AM
Hello Jonathan,
These steps are for multi-tenant env where admin has to distribute license units through admin.jsp page after dropping the license.lic file at controller installed directory /controller/.
You just need to drop license.lic file at /controller/ location and controller will read this file automatically.
Ref https://docs.appdynamics.com/display/PRO44/Applying+or+Updating+a+License+File for more details.
Thanks,
Harish
... View more
07-30-2018
02:13 AM
1 Karma
Hello Elena,
Thanks for the details. Could you please change config param ignoreReportDataTZ to true in default-config.json file at /controller/reporting_service/reports/config/ Restart reporting service and generate report now. This param will basically ignore UI timezone selection and use controller server time.
Unfortunately, this issue needs fix at phantomjs source level and can not be fixed by modifying controller code. Team is trying other approaches where reporting service will work with respect to timezone selection as it works in linux env but it will be taking considerable amount of time and no ETA as of now.
Regards,
Harish
... View more
07-27-2018
03:01 AM
1 Karma
Hello Elena,
Please confirm whether controller has been installed on linux OR windows env?
We have noted an issue with phantomjs source library on windows env while doing timezone conversion for reports.
Thanks,
Harish
... View more
07-27-2018
02:58 AM
1 Karma
Sayad,
Please open your license.lic file whether it has been associated with mac address of controller server.
If yes, then you will not be able to use this license.lic file on different server.
Thanks,
Harish
... View more
05-23-2018
08:14 PM
Hello Sriram,
Ondemand Reports will be generated as per browser timezone.
Thanks,
Harish
... View more
01-31-2018
08:44 AM
Problem
Scheduled report mail is not working, and the following error message appears in the server logs.
Caused by: java.lang.IllegalStateException: No Identity Entity associated with id
Solution
The user who had created these reports has been deleted. A new user must create new reports as entities are not associated with this user id.
Refer to the "Created By" column in the reports screen to verify the user id.
Reports
... View more
Labels:
01-30-2018
02:42 AM
1 Karma
Hello,
Unfortunately, It's not possible to create health rule by using other health rules with current functionality. An enhancement has been filed for this use case but no ETA as of now.
Regards,
Harish
... View more
01-22-2018
06:52 AM
Hi Simon,
Yes, your understanding is correct. this property change requires controller restart.
Thanks,
Harish
... View more
01-09-2018
05:11 AM
1 Karma
Hello Dcuy,
We observed this error in server log.
Caused by: com.google.common.util.concurrent.ExecutionError: java.lang.OutOfMemoryError: Java heap space
I suspect that it's same issue where we had a call today and resolved the issue after increasing the resources in domain.xml and db.cnf.
If not, increase the Xmx, Xms in domain at /controller/appserver/glassfish/domains/domain1/config/domain.xml and
innodb_buffer_pool_size in /controller/db/db.cnf file.
Restart the controller and let us know if you see any concern.
Regards,
Harish
... View more
10-02-2017
05:35 AM
Hello,
You can use rest api to export the data. Please take a look on this doc for more details.
https://docs.appdynamics.com/display/PRO43/Metric+and+Snapshot+API#MetricandSnapshotAPI-RetrieveMetricData
OR
Export from metric browser after adding the relevant metrics on it. Screenshot attached.
Regards,
Harish
... View more
08-17-2017
11:00 AM
NOTE: This article is self-service content for on-premises Controller versions v4.3 and prior. For assistance with subsequent versions of on-premises Controller, please reach out to your AppDynamics representative for further Professional Services.
Use information points to define custom metrics based on methods you configure. Information points are similar to data collectors. However, while data collectors show application data in the context of a business transaction, information points reflect data state across all invocations of a method, independently of business transactions.
Steps to follow:
Log out of the Controller
Launch the following URL and login with the following credentials
<Controller_url>:8090/controll er?enableAccounts=true
Account = system
Username = root
Password = <root_user_password>
1) Information point 1: Name = MetricDataInserter.doMetricDat aInsertWithSort Class = com.singularity.ee.controller. beans.agent.db.MetricDataInser ter Method = doMetricDataInsertWithSort Custom Metric = metric count (see attached doMetricDataInsertWithSort_ count.png ) 2) Information point 2: Name = Metric Upload Queue Wait Time Class = com.singularity.ee.controller. beans.agent.db.MetricUploadPro cessorBean Method = reportMetricUploadQueueWaitTim e Custom Metric = reportMetricUploadQueueWaitTim e.waitTimeMS (see attached reportMetricUploadQueueWaitTim e.waitTimeMS.png) 3) Custom POJO BT Match rule: Left Menu -> Configuration -> Instrumentation -> Select application (or App Server Tier if it shows green tick mark at this) -> Custom Match Rule -> Create new POJO rule Name = MetricUploadProcessorBean. handleSingleRequestBackground Match Class equals = com.singularity.ee.controller. beans.agent.db. MetricUploadProcessorBean Method equals = handleSingleRequestBackground
doMetricDataInsertWithSort_count.png reportMetricUploadQueueWaitTime.waitTimeMS.png
... View more
07-27-2017
10:04 AM
1 Karma
When changing the IP address of a Controller Server, note the following:
If there are no references to IP address in the domain.xml file (other than 127.0.0.1) then there is no change needed in this file.
Within the /etc/hosts file, if there is IP mapping other than 127.0.0.1, remove the old IP and add the new.
If Agents are connecting to the Controller via IP address, update the IP address in the Agent config file.
It is generally recommended to use DNS/CName instead of IP address for this reason.
If the MAC address has changed, download a new license file with the new MAC address.
... View more
07-20-2017
01:52 PM
1 Karma
Beginning with AppDynamics version 4.2.x, users can embed images directly into custom dashboards by encoding them as base64 and then using the encoded version as data:image/png;base64,<based64 encoded image> in the image's URL field.
Encode an image using the following tool: base64-image
Example:
Paste the code in an image widget in the custom dashboard:
... View more
Labels:
07-06-2017
07:21 PM
Pamela,
Nice Aricle! Regarding "This change does not require server restart.", it's not a hot property and requires appserver restart. Please update the article accordingly.
Thanks,
Harish
... View more
07-05-2017
02:40 PM
For users whose Controller is accessed through HTTPS with an Apache proxy, the following error is visible in the browser using developer tools:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /controller/restui/userPreferenceManager/setGeneralUserPreference/SIMMachinesListController-stateId--SIM_MODE-4
.3-metricToggles
The following error message appears:
This issue is due to some versions of Apache unable to parse slashes in POST queries.
The error message does not affect any functionality, except for user preference retention between hard refreshes.
To resolve this issue, in the Apache config file (httpd.conf) turn on AllowEncodedSlashes NoDecode under <VirtualHost>. Then restart the service.
Example:
AllowEncodedSlashes NoDecode
<Location /example/>
ProxyPass http://server:8080/example/ nocanon
</Location>
For more information, view this Stack Overflow solution for "Need to allow encoded slashes on Apache."
... View more
- Tags:
- proxy
- troubleshooting
Labels:
07-05-2017
09:17 AM
Windows users on version 4.3.x may see all dashboard reports showing a loading icon, and the Controller audit and application health report show no issues.
This is because Windows needs more time than the default value of the property resourceLoadIntervalMillis .
Solution:
In the Controller\reporting_service\reports\lib\capture\captureWebpage.js file, add the parameter resourceLoadIntervalMillis and assign a value of 20000.
Restart the reporting service.
NOTE: This Issue has been fixed in version 4.3.4.
Related Links:
Version 4.3.4 resolved issues
4.3.x Release Notes
... View more
Labels:
05-05-2017
12:24 AM
Hello Pankaj,
This issue has been fixed in 4.3 version. I would suggest limiting the controller audit using either the time range filter or the match criteria in the Reports UI till controller gets upgraded to 4.3.x latest version.
Ref doc for more details on filters: https://docs.appdynamics.com/display/PRO42/Reports
Thanks,
Harish
... View more
03-08-2017
10:41 AM
To apply a license file to a multi-tenant controller, copy the license file to the controller home directory for the same user who has installed the controller.
Check the expiration date from license.lic or in readable format using http://www.ruddwire.com/handy-code/date-to-millisecond-calculators/#.WI7a87Z96gT
Log in to http://controller:port/controller/admin.jsp as the root user.
Select the relevant account and update the expiration date and license units per the license.lic file.
Finally, logout from the controller and login to http://controller:port/controller/ as the admin user. Check the license screen to see whether the changes have been reflected successfully.
... View more
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