Cisco AppDynamics for SAP in Healthcare: an analysis of challenges and solutions Video Length: 2 min 50 seconds    CONTENTS | Introduction | Video |Resources | About the presenter   In this video, Matt Schuetze delves into the role of Cisco AppDynamics for SAP in addressing the challenges in healthcare, biotech, and life sciences, including security, privacy, cost management, and the critical nature of patient-facing applications—as well as managing diverse systems across individual medical practices, electronic medical records (EMR), and SAP ERP systems.     With App Dynamics, transactions can be tagged, traced, and followed, ensuring sustained connectivity and security in the SAP environment.    Additional Resources  AppDynamics Monitoring for SAP® Solutions: Build resiliency into your SAP landscape  Explore SAP Monitoring with AppDynamics in the documentation  About presenter Matt Schuetze Matt Schuetze Field Architect Matt Schuetze is a Field Architect at Cisco on the AppDynamics product. He confers with customers and engineers to assess application tooling choices and helps clients resolve application performance problems. Matt runs the Detroit Java User Group and the AppDynamics Great Lakes User Group. His career includes 10+ years of speaking periodically at user groups and industry trade shows. He has a Master’s degree in Nuclear Engineering from MIT and a Bachelor’s degree in Engineering Physics from the University of Michigan. ... View more

Navigating the complexities of modern retail and tracking them with SAP and Cisco AppDynamics Video Length: 2 min 38 seconds  CONTENTS | Introduction | Video |Resources | About the presenter  In this Cisco AppDynamics video, Matt Schuetze discusses the challenges retailers face during peak sales periods, along with shifting consumer behaviors. Their SAP systems must manage a wide gap between the highest stresses during peak times and the regular loads during off-peak seasons, exposing retailers to poor customer experience outcomes.   He expands on how using AppDynamics for SAP to monitor, manage, and respond to these challenges in real time helps retailers protect their customers’ experience and support their ongoing pursuit of a competitive edge.    Additional Resources  AppDynamics Monitoring for SAP® Solutions: Build resiliency into your SAP landscape  Explore SAP Monitoring with AppDynamics in the documentation  About presenter Matt Schuetze Matt Schuetze Field Architect Matt Schuetze is a Field Architect at Cisco on the AppDynamics product. He confers with customers and engineers to assess application tooling choices and helps clients resolve application performance problems. Matt runs the Detroit Java User Group and the AppDynamics Great Lakes User Group. His career includes 10+ years of speaking periodically at user groups and industry trade shows. He has a Master’s degree in Nuclear Engineering from MIT and a Bachelor’s degree in Engineering Physics from the University of Michigan. ... View more

Understanding and navigating the complexities of modern manufacturing, and tracking them with SAP and Cisco AppDynamics Video Length: 2 min 23 seconds  CONTENTS | Introduction | Video |Resources | About the presenter  In this Cisco Cloud Observability video, Matt Schuetze delves into the complex challenges that define today's manufacturing business landscape—and how Cisco AppDynamics can integrate with SAP environments to address them. The video offers an essential understanding of the manufacturing industry’s challenges and the role SAP plays in it. Matt explains Cisco AppDynamics’ unique capability to link business process steps and flows to the underlying ABAP code and HANA database calls, providing a direct connection to user experience within the SAP environment.   Additional Resources  AppDynamics Monitoring for SAP® Solutions: Build resiliency into your SAP landscape  Explore SAP Monitoring with AppDynamics in the documentation  About presenter Matt Schuetze Matt Schuetze Field Architect Matt Schuetze is a Field Architect at Cisco on the AppDynamics product. He confers with customers and engineers to assess application tooling choices and helps clients resolve application performance problems. Matt runs the Detroit Java User Group and the AppDynamics Great Lakes User Group. His career includes 10+ years of speaking periodically at user groups and industry trade shows. He has a Master’s degree in Nuclear Engineering from MIT and a Bachelor’s degree in Engineering Physics from the University of Michigan. ... View more

Diagnose the cause of pending and stuck pods in your Kubernetes and OpenShift clusters Video Length: 2 min 23 seconds    CONTENTS | Introduction | Video |Resources | About the presenter   In this demo, follow along as Doug Lindee uses the relationships view with correlated metrics to troubleshoot recurring cluster health violations that identify the root cause.   Additional Resources  Learn more about cluster monitoring in the documentation.   Kubernetes and App Service Monitoring About presenter Douglas Lindee Douglas Lindee joined Cisco AppDynamics as a Field Architect in late 2021, having a 20+ year career behind him in systems, application, and network monitoring, event management, reporting, and automation — most previously on an extended engagement focusing on AppDynamics. With this broad view of monitoring solutions and technology, he serves as a point of technical escalation, assisting sales teams to overcome technical challenges during the sales process. ... View more

Cisco AppDynamics Smart Agent will transform how you manage agent lifecycles across your environment  Video Length: 9 min 3 seconds    CONTENTS | Video | Key Points and Timestamps | Resources Cisco AppDynamics Smart Agent will transform how you manage your agent lifecycle. It orchestrates your agent lifecycle tasks through an enhanced UI, or through an advanced CLI.  Learn about the recently released Smart Agent and Agent Management for Cisco AppDynamics in the video below. It includes an overview and short demonstration of the primary use case: identifying agents that must be updated, and how to perform agent updates in bulk.    Key Video Points Following are key points covered in the demonstration video. For your convenience, we've included timestamps where you can find the topics in the video.    The ABCs of Smart Agent 00:00:22 - 00:00:39 Adhere to versioning compliance standards Bolster installations, upgrades, and rollback processes—at scale Centralize agent management control   A single Smart Agent Prerequisite. 00:00:44 To get started, first install the Smart Agent on any machine hosting applications that are or will be monitored. This process is very straight-forward:  Launch your console of choice  Install Smart Agent just like you would have installed the old agent.  TIP | We published Debian in RPM packages to make it super convenient, or use one of our recently released Ansible Playbooks to distribute your Smart Agent at scale, use the Smart Agent CLI to distribute it, or integrate with your existing CICD tooling pipeline.    Smart Agent UI and two use cases Following, see a demonstration of the two use cases, (1) identifying agents that must be updated, and (2) how to perform agent updates in bulk, including an overview of the Smart Agent UI and capabilities. 00:01:23 The UI has been enhanced to indicate Agent statuses and provide agent management tools.  App Server Agents tab 00:01:54 Status shows each agent's status Managed column: Easily check to see whether or not Smart Agent is installed on each of your hosts as needed  Filter button: Use to show the hosts that are managed or unmanaged  Clickable list: on the right panel, see a list of agents that need review or attention Bulk agent upgrades 00:04:40 Bulk upgrades are for agents of the same type Select the upgrade version  Make setting changes as needed or use the default configuration  Repeat steps as needed for different agent types Smart Agents tab 00:06:41 Check Smart Agents statuses, as well as what agents are connected to each of them  See the Tasks in Process tab to view any upgrade process underway  Troubleshooting: Under the History tab, see process status and access log files for completed, incomplete, or stalled processes Export grid data 00:07:32  View a grid of all agents under management control Apply available filters, including out-of-date, update available, latest, unknown, specific applications, tiers, Smart Agent ID, monitoring status  Download for use with Excel or other reporting utilities  Additional Resources  In the Agent Management documentation:  Supported Platforms Smart Agent Smart Agent Command Line Utility  Supported Automation Tools to Deploy Agents: Ansible | Docker | Cloud Foundry | Kubernetes  ... View more

Improve software compliance, accelerate delivery, and gain business-critical insights faster — with Smart Agent for AppDynamics The intricacies of managing agents across diverse infrastructures, and throughout their lifecycles, can be daunting. But, the solution is here. Cisco AppDynamics has announced the Smart Agent, a revolutionary tool designed to streamline this process.  To learn more about these topics and how the Smart Agent can revolutionize your agent management, head over to the Manasa HG's blog post: a must-read if you want to focus more on innovation and less on maintenance: Cisco AppDynamics reimagines agent lifecycle management with Smart Agent  Key topics Manasa explores in the blog post include: Agent lifecycle management capabilities, from adherence to versioning compliance standards, bolstering upgrade processes at scale, and conserving agent health, agility, and upgrade activities. How it works: Get a step-by-step guide on how to install and register the Smart Agent with the Controller, and how to conduct all agent lifecycle management operations from within the user interface. The Agent management user interface: Explore the new interface that lets you view the inventory of all your existing agents, their status, and much more. A real-world upgrade scenario: Understand how the Smart Agent and central UI controls can help address compliance needs based on a real-world scenario. What’s next: Learn about the upcoming auto-discovery and auto-deploy capabilities that aim to further simplify agent management. About Manasa HG Manasa is a Product Manager at Cisco AppDynamics who has worked on various AppDynamics Agents, OpenTelemetry, and is currently focused on Agent Management. A product enthusiast, Manasa likes to bring delight to customers by solving their key pain points. ... View more

In December, v23.12 enhancements included Cisco Cloud Observability,  SaaS Controller and Agent enhancements, and On-premises Controller  upgrades. Product name change announcements  As of November 27, 2023, the Cisco Full-Stack Observability Platform is now the Cisco Observability Platform and Cloud Native Application Observability is now Cisco Cloud Observability powered by the Cisco Observability Platform. These name changes better align our products with the Cisco portfolio and with our business strategy.  WATCH THIS PAGE FOR UPDATES — Click the Options menu above right, then Subscribe Want to receive all monthly Product Updates? Click here, then subscribe to the series In this article…  What new product enhancements were released in December 2023? Cisco Observability Platform | Cisco Cloud Observability | AppDynamics APM Platform: Agents, SaaS Controller | On-premises Controller | Where can I find ongoing information about product enhancements?  Advisories and Notices  | Updates to Documentation Information Architecture Essentials  | Download components  | Get started upgrading AppDynamics components for any release | Product Announcements, Alerts, and Hot Fixes | Open source extensions | License entitlements and restrictions What new product enhancements were released in December 2023? TIP | This article provides product enhancement highlights, organized by product. Each product section below includes a link to its corresponding Release Notes page. When available, links to the specific release version are also included.  Cisco Observability Platform enhancement highlights Formerly Cisco Full-Stack Observability Platform NOTE | In addition to the following highlights, find the complete v23.12 Cisco Cloud Observability Release Notes in the documentation  Log Collector Now, the Log Collector supports TLS protocol version 1.3 by default. To collect logs from a different TLS protocol, see:  (from AWS services), see TLSMinVersion in Create a CloudFormation Stack.  (from Amazon ECS backed by Amazon EC2), see APPD_LOGCOL_SSL_*  in Amazon Elastic Container Service on EC2 Application Logs.   (from Amazon EC2 instances - baremetal), see APPD_LOGCOL_SSL_*  in Amazon Elastic Compute Cloud Application Logs.   See the changes related to advanced format deployments on Kubernetes clusters (filebeatYaml) collectors-values.yaml in Log Collector Settings - Advanced YAML Layout.  NOTE The Log Collector running on Windows-backed Kubernetes nodes no longer supports x386 architecture.  v23.12 Cisco Observability Platform Release Notes For complete release details, see: Enhancements Known Issues and Limitations Resolved Issues Back to TOC | To Essentials   Cisco Cloud Observability enhancement highlights Formerly Cloud Native Application Observability prior to November 27, 2023 NOTE | See the Cisco Cloud Observability v23.12 Release Notes page for a complete list of enhancements in December 2023. Alerting All system components and collectors, along with all communication within the platform, now use the TLS protocol version 1.3 by default. (GA v23.12.14) Anomaly Detection On the entity-centric page, the anomaly status is displayed as unknown when data is unavailable for anomaly evaluation. (GA v23.12.14)  Cloud Service Expansions AWS: Cisco Cloud Observability now supports monitoring the following Amazon Web Services (AWS) services:  AWS Certificate Manager  AWS Config  AWS Direct Connect  Amazon DynamoDB  Amazon ElastiCache  Amazon MQ  Amazon Route 53  GCP: Cisco Cloud Observability now supports monitoring the following Google Cloud Platform™ (GCP) services:  GCP API Gateway  GCP Cloud Spanner  GCP Data Flow  GCP Filestore  GCP Virtual Private Cloud  License Consumption Visualize and meter MELT data and token usage   Visually evaluate the monthly capacity units of MELT data ingested by the FSO Platform against the purchased SKU amount to understand usage limits. Module Enhancements  Cisco Secure Application   The release introduces business transaction context to business risk factors, a new Detail View on the Vulnerabilities page for tracking entities affected by vulnerabilities, and a new Image page for monitoring vulnerabilities impacting each image. In addition to the Release Notes, see Using Business Metrics on Cisco Cloud Observability Platform in the Knowledge Base.  Smart Agent Smart Agent  The Helm chart deployment of the Smart Agent now automatically adds OPTIMIZER_ID and OPTIMIZED_WORKLOAD_NAME labels to help in tracking and troubleshooting Application Resource Optimizer issues by identifying objects created by ARO.   Application Resource Optimizer (ARO)   New YAML resource configurations, including auto-generated YAML snippets with optimized resource configurations, can be copied and applied to your workload environment.  The Helm chart deploying the Smart Agent will automatically apply labels to facilitate tracking and troubleshooting issues with the ARO.  ARO requirement change: The observed minimum of Kubernetes workloads pods over the previous seven days of metrics history increased from three to five. v23.12 Cisco Cloud Observability Release Notes   For complete release details see AppDynamics Cloud 23.12 Release Notes  Back to TOC | To Essentials AppDynamics APM Platform Agent enhancement highlights NOTE | See the full 23.12 Release Notes  for a complete, ongoing, and sortable list of Agent enhancements Analytics Agent  Configures the TLS version for agent to Controller and Event Service communications. Upgrades to several third-party components. (GA 23.12, December 14, 2023) iOS Agent  Offers compatibility support with Alamofire and includes minor bug fixes. (v23.12.0, GA December 6, 2023)  Java Agent Adds the option to associate error detection methods, log messages, and HTTP codes with business transactions, provides support for JDK21, and fixes some bugs. (v23.12.0, GA December 20, 2023)  Machine Agent Supports excluding Docker Container networks, fixes some bugs, and upgrades to logback-classic. (v23.12.0, GA December 20, 2023)  Xamarin Agent Includes stack trace support for hybrid applications built using Xamarin, segregating the hybrid stack trace as native and Xamarin. (v23.12.0, GA December 21, 2022)  v23.12 AppDynamics SaaS Agent Release Notes Agent Release Notes    Back to TOC | To Essentials   SaaS Controller enhancement highlights NOTES |See the AppDynamics v23.10 SaaS Controller Release Notes page for the complete October 2023 enhancements. No SaaS Controller enhancements were released in November. Analytics Infrastructure-based Licensing (IBL) usage details are now shown by default on the Configuration page. To hide IBL usage details, set the CONFIG_EXCLUDE_ANALYTICS_LICENSE_USAGE flag to false. See Collect Transaction Analytics Data. (GA v22.12, Released December 21, 2022)  Alert and Respond When you configure action suppression for servers, you can now select object scope by servers and server subgroups. (GA v22.12, Released December 21, 2022) Back to TOC | To Essentials   On-premises enhancement highlights NOTE |See the On-premises Platform Release Notes page for the complete December 2023 enhancements. Agent Management The release introduced a Smart Agent, which allows bulk operations and provides a command line utility—Smart Agent CLI for buildtime workflows. (v23.11.0, GA December 5, 2023)  Agent Management can now be administered in the Enterprise Console, and all installed agents can be viewed on the Agent Management tab in the Controller UI. (V23.11.0, GA December 5, 2023)  Adminster the Fleet Management Service   Agent Management User Interface   Browser Real User Monitoring Speed Index metric can now be enabled when configuring the JavaScript Agent. This metric evaluates page load performance. (v23.11.0, GA December 5, 2023)  Controller A number of Controller components were upgraded. In addition the Linux Kernel was removed, and Jetty replaced the GlassFish server.   NOTE: Configuration changes are required due to this switch. See the Release Notes and Port Settings (v23.11.1, GA December 13, 2023)  The TLS version was upgraded to 1.3. See End of Support for TLS 1.0 and 1.1 (v23.11.0, GA December 5, 2023)  Dash Studio You can now enable ThousandEyes access in the administration page, to allow users to visualize ThousandEyes data along with application data on the dashboard created in Dash Studio. (v23.11.0, GA December 5, 2023)  End User Monitoring   The Controller UI now displays the EUM Data in milliseconds. This feature can be enabled via a setting. (v23.11.0, GA December 5, 2023)  Enterprise Console Administering Fleet Management (Agent Management) is now supported. (v23.11.0, GA December 5, 2023)  Events Service Events Service data can be migrated from 4.5.x to 23.x using a single node. It also upgrades Elasticsearch from 2.x to 8.10.x version. (v23.11.0, GA December 5, 2023) Back to TOC | To Essentials Where can I find ongoing information about product enhancements?  The following links show the most up-to-date product information.  Documentation by product Latest information Cisco Observability Platform  Latest Release Notes Cisco Cloud Observability  Latest Release Notes  AppDynamics SaaS   Latest Release Notes Past Release Notes  AppDynamics On-Premises  Latest Release Notes Resolved and Known Issues  SAP Monitoring using AppDynamics  Latest Release Notes  Resolved Issues and Improvements are listed in the month’s Release Notes when there are items to report Accounts and Licensing  Release Notes  Known Issues and Limitations  Back to TOC | To Essentials Advisories and Notifications Changes on the Documentation Portal  In December, there were a number of enhancements to Cisco Cloud Observability documentation. The team has updated its information architecture for an easier, more organized user experience. You’ll also find new content. Check the Release Notes for a complete summary.  Essentials ADVISORY | Customers are advised to check backward compatibility in the Agent and Controller Tenant Compatibility documentation. Download Essential Components (Agents, Enterprise Console, Controller (on-prem), Events Service, EUM Components) Download Additional Components (SDKs, Plugins, etc.) How do I get started upgrading my AppDynamics components for any release? Product Announcements, Alerts, and Hot Fixes Open Source Extensions License Entitlements and Restrictions CAN'T FIND WHAT YOU'RE LOOKING FOR? NEED ASSISTANCE? Connect in the Forums ... View more

Intelligent monitoring in a rapidly changing digital landscape   Video Length: 4 min 17 seconds    CONTENTS | Introduction | Video | Transcript | Resources In line with enterprise applications transitioning to the cloud, the need for simplified and AI-driven observability solutions is growing. AppDynamics’ cloud native response is an innovative platform designed to effortlessly onboard customer cloud environments, automate monitoring of ephemeral environments, and streamline MELT (Metrics, Events, Logs, and Traces) data correlation. By leveraging the power of data science—including machine learning and AI—it provides comprehensive solutions to challenges arising from applications, Kubernetes, infrastructure, or other cloud-native aspects in a multi-cloud world. This demonstration video explores these capabilities, demonstrating AppDynamics’ effectiveness through an application deployed to an AWS Kubernetes cluster. See Helm charts used to simplify the installation of monitoring components in a Kubernetes environment and enable app deployment auto-instrumentation using OpenTelemetry. Video Transcript Spoiler (Highlight to read) 00:00:09:05 - 00:00:37:18 As applications move to the cloud with the need to simplify observability, we are meeting those needs with AppDynamics. Here, we will show an example of a simple application deployed to an AWS Kubernetes cluster. It contains one pod and two virtual machines to support the cluster. We'll show how easy it is to onboard on to AppDynamics, requiring minimal configuration as is needed in large-scale environments and the world of microservices, as well as show how we are able to monitor every aspect of the application as it scales to meet user demand. 00:00:37:18 - 00:01:01:10 First, from the UI, we easily onboard a cloud connection to consume cloud components, including infrastructure metrics. Once that configuration is set, we can see how we pull in the infrastructure, including hosts, load balancers and storage, into the platform automatically. Reviewing the hosts, we see two hosts are being monitored through CloudWatch, including host metrics going back to investigate how many hosts are currently allocated to the Kubernetes cluster. 00:01:01:17 - 00:01:21:14 We see those (same) hosts, which we see in the AppDynamics UI, are the same hosts allocated to this cluster. The cloud connection is a one-time setup. Any new hardware allocated in the cloud will be monitored automatically by AppDynamics, as we'll see later in the video. After we set up our cloud connection, we will use Helm charts to simplify the installation of monitoring components in the Kubernetes environment. 00:01:21:16 - 00:01:41:13 This includes installing the app, mixed cluster operator and agent, the infrastructure and logs agents to monitor and collect logs. Additionally, we will enable the ability to auto-instrument applications using Open Telemetry, which provides a framework for capturing application telemetry data. To recap to this point, we have rapidly established a cloud connection to either a public or private cloud. Additionally, with just a few steps, we have started gathering telemetry and logs related to the Kubernetes environment. 00:01:41:16 - 00:02:04:07 Next, we will auto-instrument the Pet Clinic application deployment using Open Telemetry. After playing some load to the application, the Pet Clinic service appears in AppDynamics, as shown in this flow map. We can also see the business transaction generated by this Pet Clinic service, which is coming from the Open Telemetry instrumentation. 00:02:04:10 - 00:02:21:17 Here, we see three business transactions are being generated from this service. We also see the service instance of which there is only one. We see the Kubernetes cluster, the services running under, which namespace, which workloads, and how many pods of which we know there is only one deployed, and which hosts the pods are running under, of which there is only one pod. 00:02:21:23 - 00:02:39:10 So, there is only one host out of the two that are running this pod. Remember, we didn't have to do any fancy configuration to enable all this. We set up a cloud connection, installed a Helm chart to enable Kubernetes monitoring, and we auto instrumented our application. We didn't have to set up an application tier or node names as we do with a commercial SaaS solution. 00:02:39:10 - 00:03:01:05 And everything you see in AppDynamics was automatically ingested into the platform and automatically correlated between all entities, including APM, Kubernetes and the cloud infrastructure. Moving forward, AppDynamics will automatically monitor and show any changes to the infrastructure, such as scaling up or down, issues in Kubernetes or changes to the application, as well as any performance issues. Let’s show this by scaling the application. 00:03:01:07 - 00:03:24:05 First, we see there is only one pod running for Pet Clinic service and two nodes are host to support the cluster. Now we'll scale up the Pet Clinic application service from one pod to 20 pods total. We can see all the parts started with one having an issue. So a total of 21 pods. We also see the Kubernetes cluster automatically scaled up the number of virtual hosts, EC2 instances in this case to handle the increased demand for 20 pods. 00:03:24:06 - 00:03:45:13 We now have 20 pods running, one pod failed, and five hosts for the infrastructure. Coming back to the AppDynamics UI and under our Kubernetes cluster, we see AppDynamics automatically monitored and correlated the five total hosts to this cluster and Pet Clinic service. Additionally, we're also now automatically monitoring and reporting on 21 pods to support the Pet Clinic service. 00:03:45:14 - 00:04:07:09 AppDynamics’ new Cloud Native solution will make it easier to onboard customer cloud environments and automatically monitor their ephemeral environments, and automatically correlate incoming MELT metrics, events, logs, and traces. Once the data is in the platform, we can apply data science, such as machine learning and AI, to help solve problems from the application, Kubernetes, infrastructure or other cloud native aspects that the customer is using. 00:00:09:05 - 00:00:37:18As applications move to the cloud with the need to simplify observability, we are meeting those needs with AppDynamics. Here, we will show an example of a simple application deployed to an AWS Kubernetes cluster. It contains one pod and two virtual machines to support the cluster. We'll show how easy it is to onboard on to AppDynamics, requiring minimal configuration as is needed in large-scale environments and the world of microservices, as well as show how we are able to monitor every aspect of the application as it scales to meet user demand. 00:00:37:18 - 00:01:01:10First, from the UI, we easily onboard a cloud connection to consume cloud components, including infrastructure metrics. Once that configuration is set, we can see how we pull in the infrastructure, including hosts, load balancers and storage, into the platform automatically. Reviewing the hosts, we see two hosts are being monitored through CloudWatch, including host metrics going back to investigate how many hosts are currently allocated to the Kubernetes cluster. 00:01:01:17 - 00:01:21:14We see those (same) hosts, which we see in the AppDynamics UI, are the same hosts allocated to this cluster. The cloud connection is a one-time setup. Any new hardware allocated in the cloud will be monitored automatically by AppDynamics, as we'll see later in the video. After we set up our cloud connection, we will use Helm charts to simplify the installation of monitoring components in the Kubernetes environment. 00:01:21:16 - 00:01:41:13This includes installing the app, mixed cluster operator and agent, the infrastructure and logs agents to monitor and collect logs. Additionally, we will enable the ability to auto-instrument applications using Open Telemetry, which provides a framework for capturing application telemetry data. To recap to this point, we have rapidly established a cloud connection to either a public or private cloud.Additionally, with just a few steps, we have started gathering telemetry and logs related to the Kubernetes environment. 00:01:41:16 - 00:02:04:07Next, we will auto-instrument the Pet Clinic application deployment using Open Telemetry. After playing some load to the application, the Pet Clinic service appears in AppDynamics, as shown in this flow map. We can also see the business transaction generated by this Pet Clinic service, which is coming from the Open Telemetry instrumentation. 00:02:04:10 - 00:02:21:17Here, we see three business transactions are being generated from this service. We also see the service instance of which there is only one. We see the Kubernetes cluster, the services running under, which namespace, which workloads, and how many pods of which we know there is only one deployed, and which hosts the pods are running under, of which there is only one pod. 00:02:21:23 - 00:02:39:10So, there is only one host out of the two that are running this pod. Remember, we didn't have to do any fancy configuration to enable all this.We set up a cloud connection, installed a Helm chart to enable Kubernetes monitoring, and we auto instrumented our application. We didn't have to set up an application tier or node names as we do with a commercial SaaS solution. 00:02:39:10 - 00:03:01:05And everything you see in AppDynamics was automatically ingested into the platform and automatically correlated between all entities, including APM, Kubernetes and the cloud infrastructure. Moving forward, AppDynamics will automatically monitor and show any changes to the infrastructure, such as scaling up or down, issues in Kubernetes or changes to the application, as well as any performance issues. Let’s show this by scaling the application. 00:03:01:07 - 00:03:24:05First, we see there is only one pod running for Pet Clinic service and two nodes are host to support the cluster. Now we'll scale up the Pet Clinic application service from one pod to 20 pods total. We can see all the parts started with one having an issue. So a total of 21 pods. We also see the Kubernetes cluster automatically scaled up the number of virtual hosts, EC2 instances in this case to handle the increased demand for 20 pods. 00:03:24:06 - 00:03:45:13We now have 20 pods running, one pod failed, and five hosts for the infrastructure. Coming back to the AppDynamics UI and under our Kubernetes cluster, we see AppDynamics automatically monitored and correlated the five total hosts to this cluster and Pet Clinic service. Additionally, we're also now automatically monitoring and reporting on 21 pods to support the Pet Clinic service. 00:03:45:14 - 00:04:07:09AppDynamics’ new Cloud Native solution will make it easier to onboard customer cloud environments and automatically monitor their ephemeral environments, and automatically correlate incoming MELT metrics, events, logs, and traces. Once the data is in the platform, we can apply data science, such as machine learning and AI, to help solve problems from the application, Kubernetes, infrastructure or other cloud native aspects that the customer is using. Additional Resources  Learn more about OpenTelemetry and Kubernetes in the documentation.   Deploying the Cisco AppDynamics distribution of OpenTelemetry Collector, Kubernetes   Cisco AppDynamics support for OpenTelemetry ... View more

Hi, Everyone!  Not everyone starts with a vanilla environment. How to address your customization needs with agent management?  Come check out the existing questions here: Smart Agent FAQ | Custom configuration files, monitors, and extensions What do you think? Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   Planning your Smart Agent installation mise-en-place? Get the facts, encouragement, and inspiration here: Smart Agent FAQ | Getting Started: Installation What do you think? Don't forget to ask your own questions and share your insights! As a community, we are all here to help! Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   So, what can you expect from the Agent Management UI?  There are many new improvements to the user interface to support agent management, and we have been addressing many questions that are sure to help you on your journey. Controller Agent Management console? RBAC? Check out these and other UI-related frequently asked questions here: Smart Agent FAQ | Agent Management User Interface What do you think? Have a question of your own? Post it here and let us help. Our team would love to hear your thoughts, including how we can add to and improve the FAQ. Post your questions here and let us help. Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   Thinking about how Smart Agent integrates with your CI/CD pipelines? Is agent management encouraged for existing CI/CD pipelines? Um..., yes! See the details here, and please share your questions and impressions below: Smart Agent FAQ | Tooling Pipeline Guidelines What do you think? Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate a quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   Starting to think about your agent management strategy?  Check out topical questions to spur your planning and inspire more questions: Smart Agent FAQ | Strategy How does Smart Agent manage existing agents—or new planned ones? What if there are hundreds, or more? How will it really work for your day-to-day? What do you think? Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   What are Smart Agent's requirements?  Here's a key question before getting started: What are the requirements?  Smart Agent FAQ | Requirements What do you think? We've started with the requirements questions we knew you'd want, plus questions others have already asked. Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   What about environments supported with Smart Agent?  Find out what environments and features are supported as what may be coming down the line. Post your questions and we will be sure to address them. The future of Smart Agent depends on your needs! Smart Agent FAQ | Supported Environments What do you think? Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   Concerned about costs or support with Smart Agent?  Spoiler alert: You don't need to buy additional licenses to use Smart Agent. Check out the other most frequently asked about this here:  Smart Agent FAQ | Licenses and Packages  What do you think? Our team would love to hear your thoughts, including how we can add to and improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

Hi, Everyone!   Get to know some of the basics around using Smart Agent to simplify agent management tasks, such as it's value and what specific features are available.  Smart Agent FAQ | Simplified Agent Management Basics There, find out how we define smart agent management, installation requirements and details, a high-level outline of value in this v23.11 release,  and more...  What do you think? Our team would love to hear your thoughts, and how we can improve the FAQ Please do share your impressions, considerations, and questions below. Our Smart Agent FAQ has a lot of information about Smart Agent and related features. We thought you might appreciate this quick way to get to the topics that most interest you, paired with a place to ask questions and enlarge on your take...  ... View more

In October, v23.10.x enhancements included Cisco Cloud Observability,  SaaS Controller and Agent enhancements—including SAP Agent updates, and On-premises Controller  upgrades. In November, v23.11 enhancements included Agent Management features, including Smart Agent and the Smart Agent CLI. Product name change announcements  As of November 27, 2023, the Cisco Full-Stack Observability Platform is now the Cisco Observability Platform and Cloud Native Application Observability is now Cisco Cloud Observability powered by the Cisco Observability Platform. These name changes better align our products with the Cisco portfolio and with our business strategy.  WATCH THIS PAGE FOR UPDATES — Click the Options menu above right, then Subscribe Want to receive all monthly Product Updates? Click here, then subscribe to the series In this article…  What new product enhancements were released October-November 2023? Cisco Full-Stack Observability | Cisco Cloud Observability | Agents | SAP | SaaS Controller | On-premises Controller | Accounts Where can I find additional information about product enhancements?  Resolved Issues Advisories and Notices Essentials Download components  | Get started upgrading AppDynamics components for any release | Product Announcements, Alerts, and Hot Fixes | Open source extensions | License entitlements and restrictions What new product enhancements were released in October and November 2023? TIP | This article provides product enhancement highlights, organized by product. Each product section links to the corresponding Release Notes page. When available, links to the specific release version are also included.  Cisco Observability Platform enhancement highlights Formerly Cisco Full-Stack Observability Platform NOTE | There was no Cisco Observability Platform release during this period. Below, see module enhancement highlights. For a complete list of enhancements, see the  v23.10.0 Module Enhancements Release Notes and the  v23.11.0 Module Enhancements Release Notes. For Developer Support, see the 23.10.27 Cisco Observability Platform Release Notes. Extended Cisco Cloud Observability Modules  Application Resource Optimizer: Override blockers when configuring the optimization of your workloads for testing purposes. Use Cost Insights to set budgets and monitor costs for infrastructure resources grouped by teams. Create HTTP alerts on Cisco Secure Application Back to TOC | To Essentials   Cisco Cloud Observability enhancement highlights Formerly Cloud Native Application Observability prior to November 27, 2023 NOTE | See the Cisco Cloud Observability v23.10 Release Notes page for a complete list of enhancements in October 2023. There was no release in November 2023. Alerting GA 23.10.27 Health Rules have several new features, including:  Create health rule conditions for percentile values on a histogram metric—a feature that enhances alert generation accuracy by reducing noise. More in the Release Notes.  By establishing health rule conditions for events, you can also receive alerts for abnormal events. Violating Events Chart information includes the number of events during a set time, trend, and deviation from threshold value.  When applying filters for entity types and metrics, values of available filter attributes are now automatically suggested.  Purged Time to Live (TTL) for each entity documented Cisco AppDynamics has documented the purge time-to-live (TTL) for each entity. For more information, see Kubernetes Entities. For other domains, see the entity-centric page documentation for your specific entity.  Cloud Infrastructure and Troubleshooting   Kubernetes and App Service Monitoring  Application Performance Monitoring with OpenTelemetry  Cloud infrastructure troubleshooting   Cisco Cloud Observability now supports monitoring:  Amazon Apache Managed Flink Application  Amazon Athena  AWS CodeBuild  Amazon Cognito  Amazon Elastic Container Registry  AWS Glue  Amazon Simple Notification Service  GCP Cloud Run  GCP Cloud SQL  GCP Load Balancers Kubernetes and App Service Monitoring  The Orchestration Client was renamed to the Cisco AppDynamics Smart Agent. As part of this change, the fso-agent-mgmt-client section of the operator-values.yaml file was renamed to appdynamics-smartagent. For any upgrade from 23.6.0 to >=23.9.0, ensure that the Smart Agent values are updated in the operators-values.yaml file. See Upgrade or Uninstall Kubernetes and App Service Monitoring. Use new Kubernetes predefined health rule K8s CronJob Health Rule to identify failed cronjobs. You can now use Enable Additional Configurations section at Configure > Kubernetes and App Services to generate the configuration file with selected collectors and operating systems.     When you download the configuration files for operator and the required collectors, the configuration file includes the inline documentation of the additional settings. See Install Kubernetes and App Service Monitoring. Grafana plugin  The 23.9 version of the Grafana plugin includes the Include All option toggle. App Root Cause Analysis using Anomaly Detection You can now view Pod readiness and liveness probe information can on the Properties panel of Pods, Workloads, Clusters, and Namespaces. Logs Cisco Cloud Observability now supports log collection from additional sources:  Amazon Elastic Load Balancing (Amazon ELB) service logs (includes ALB, CLB, NLB)  Amazon Virtual Private Cloud (Amazon VPC) service logs  Applications running on Amazon Elastic Container Service (Amazon ECS)   Applications running on AWS Fargate   Applications running on non-Kubernetes® Linux hosts, such as Amazon Elastic Compute Cloud (EC2) and bare-metal Linux machines    You can now deploy the Log Collector on non-Kubernetes hosts, such as bare metal EC2s. Hosts must be running on Linux. In this deployment, the Log Collector sends logs from the host directly to the Cisco AppDynamics common ingestion service (CIS). The new Enable Additional Configurations option generates a collectors-values.yaml file for you, simplifying the Log Collector’s deployment onto your clusters. See Configure the Log Collector. A new interface, Configure > Log Processing, allows you to specify server-side log parsing rules to extract fields from incoming log messages at the time of ingestion. By saving these rules on the server, you can standardize field names, improve search performance, and apply the same rules to new log sources.  Data Masking with the Rule scope Menu. In Configure > Data Security, options to specify the scope of a data masking rule have expanded, allowing you to select a log attribute from the Rule scope pull-down menu, and specifying a value for that attribute.   Masking rules you created with the logFormat parameter still work, but are no longer editable. We recommend that you delete your existing data masking rules and recreate them using the Rule scope menu. See Mask Sensitive Data. The Relevant Fields panel on the Logs page now displays all available relevant fields with distinct values, count, and percentage—expanded from a hardcoded list of 5 fields. This panel provides the fastest and most convenient way to filter your view of log messages. See Troubleshoot with Logs.  Service time investigations  In the time range selector, you can now select a default time, a recently used time range, or a custom time where you can select from absolute or relative time. See Understand the Observe UI.  Business Transactions 23.10.27  Now, only users with appropriate permissions can “favorite” Business Transactions. For users with the Observer role, the favorites and shortcut options will be hidden. See Business Transactions, Favorites.  With Business Transactions, you can now configure and visualize the Revenue Loss metric  to correlate performance issues to business impacts and perform segment analysis. See Business Transactions.  You can now filter based on specific metrics. A new column for metrics appears in the list view depending on the filter. See Filters.  The UI theme has been updated to include new features such as updated colors, flowmap capabilities (see all entity pages), and light/dark mode options.  Troubleshooting documentation has been updated for users who cannot collect some traces due to their size being greater than the allowed limit. See Troubleshoot Application Performance Monitoring with OpenTelemetry. Spectro Cloud® Palette  The following Cisco Cloud Observability monitoring solutions can now be installed and/or configured using add-on packs in the Spectro Cloud® Palette user interface:  Kubernetes and App Service Monitoring  Application Performance Monitoring  Log Collection  Events Collection  This alternate installation process does not require manually accessing the Kubernetes cluster or using Helm chart commands.  Back to TOC | To Essentials   Agent enhancement highlights NOTE | See the AppDynamics SaaS v23.10 and AppDynamics SaaS v23.11 for the complete October and November 2023 agent enhancement details.  ABAP Agent GA 23.11.0  November 31, 2023  ABAP Agent now supports End User Monitoring (EUM) for SAP GUI sessions. See SAP GUI End User Monitoring. For additional release details, see Release Notes v23.11.0: SAP-319 (ASM-1325) Deferred Error Reporting SAP-323 (ASM-1345) Custom Naming Logic for Backends SAP-363 (ASM-1334): S/4 HANA 2022 FPS02: HTTP SKK Update and TLS 1.3/1.3 support SAP-363 (ASM-1334): S/4 HANA 2022 FPS02 Compatibility SAP-371 (ASM-1323): Event Limit Parametrization Various Monitoring improvements Analytics Agent  GA 23.10.0  October 31, 2023 Upgrades to third-party component Azul JRE to v8.72(8u382)  Log Analytics support for the following operating systems:  IBM AIX (Advanced Interactive eXecutive) 7.2.x  HP-UX (Unix) 11.31.x  See Collect Log Analytics Data.  GA 23.11.0  November 27, 2023 Third-party components dom4j, jetter-server, netty-all, and org.json were updated. C/C++ SDK GA 23.11.0  November 17, 2023 Support for: Normal Average Response Time TLS 1.2 and TLS 1.3 for communication with the Controller and Analytics Server. Cluster Agent GA 23.11.0  November 29, 2023 New option allows you to retain the instrumented configuration for all successful deployments during an upgrade or re-instrumentation. See Auto-Instrumentation Configuration. Database Agent GA 23.11.0  November 29, 2023 You can configure policies for Microsoft SQL Server database events: AG_LISTENER_IP_NOT_ONLINE AG_REPLICA_DISCONNECTED AG_REPLICA_NOT_SYNCHRONIZING See Microsoft SQL Server Database Events Reference and Database Events Reference. IBM Integration Bus Agent GA 23.11.0  November 7, 2023 Now, you can select IIB Agent when creating a match rule, which gives visibility and context for non-performant IIB business transactions. See Custom Match Rules. you can add HTTP parameters while configuring data collectors, providing HTTP header and payload information for IIB business transactions. See Data Collectors. iOS Agent Support for the iOS SDK installation using Swift Package Manager for iOS Agents v23.10.1 or higher. See Install the iOS SDK.  Java Agent GA 23.11.0  November 30, 2023   You can specify the Controller keystore filename and password in the JVM startup script. See Java Agent Configuration Properties and Enable SSL between the Java Agent and the Controller. There is now support for WebLogic EUM Automatic Injection (JSPs). See Automatic Injection of the JavaScript Agent. Machine Agent GA 23.11.0  November 30, 2023 Support for HP-UX. See Machine Agent Requirements and Supported Environments. Support for OpenShift tags to differentiate between master and worked nodes. See Server Tagging. PHP Agent GA 23.11.0  November 29, 2023 Support for Alpine Linux. See PHP Supported Environments. Upgrades to following third-party components util-linux and ZeroMQ .NET Agent GA 23.11.0  November 30, 2023 Code optimizations, performance improvements, and third-party library upgrades.    Back to TOC | To Essentials   SaaS Controller enhancement highlights NOTES |See the AppDynamics v23.10 SaaS Controller Release Notes page for the complete October 2023 enhancements. No SaaS Controller enhancements were released in November. Cisco Secure Application GA 23.10.0 October 31, 2023 This release includes support for OpenTelemetry. See Cisco Secure Application for OpenTelemetry. Anomaly Detection GA 23.11.0 November 30, 2023 On the Suspected Cause details page, the Top Deviating Metrics timeline now displays the evaluation period of an anomaly for precise identification of the time when the issue started. See Troubleshooting Anomalies. Agent Management Enhancement GA 23.11.0 November 30, 2023 Introducing Smart Agent, which allows you to use the Controller UI to perform bulk agent operations—install, upgrade, or rollback.  Agent Management also provides an auto-attach feature for detecting and starting supported AppDynamics agents without modifying the start configuration of the applications. Smart Agent CLI provides buildtime workflows toautomate the installation, upgrade and uninstall of supported AppDynamics agents (including Smart Agent). Back to TOC | To Essentials   On-prem enhancement highlights NOTE |See the On-premises Platform Release Notes page for the complete October enhancements. No enhancements were released in November. Enterprise Console GA 23.10.0  October 12 31, 2023  This release includes Controller 23.7.3.  Back to TOC | To Essentials Where can I find additional information about product enhancements?  In Documentation, each product category has a Release Notes page where enhancements are described in detail on an ongoing basis. Links to the most recent versions are:  Cisco Observability Platform  Cisco Cloud Observability  AppDynamics SaaS Documentation (latest)  AppDynamics On-premises Documentation  Accounts Administration (Administration Tasks) SAP Monitoring using AppDynamics  Back to TOC | To Essentials Resolved issues DID YOU KNOW? You can find ongoing lists of Resolved Issues on each Release Notes page by version. Sort the list on each page by headings, including key, product, severity, or affected version(s). Find Resolved Issues by Product here:  Cisco Observability Platform  Cisco Cloud Observability  AppDynamics SaaS Documentation (latest)  AppDynamics On-premises Documentation Accounts Administration (Administration Tasks) SAP Monitoring using AppDynamics  Back to TOC | To Essentials Advisories and Notifications Upcoming End of Support for Cluster Collectors <23.10 and required upgrade for continued Kubernetes monitoring   Cluster Collectors <23.10 are deprecated with support ending January 30, 2024. After this date, monitoring Kubernetes entities via the relationship pane will require an upgrade to Cluster Collector version >=23.10.  Essentials ADVISORY | Customers are advised to check backward compatibility in the Agent and Controller Compatibility documentation. Download Essential Components (Agents, Enterprise Console, Controller (on-prem), Events Service, EUM Components) Download Additional Components (SDKs, Plugins, etc.) How do I get started upgrading my AppDynamics components for any release? Product Announcements, Alerts, and Hot Fixes Open Source Extensions License Entitlements and Restrictions CAN'T FIND WHAT YOU'RE LOOKING FOR? NEED ASSISTANCE? Connect in the Forums ... View more

Announcement and Additional Resources here! Hey there, Community! We're excited to share Cisco AppDynamics Smart Agent, newly released in v23.11.0. It simplifies agent operations, enabling installation, upgrade, and rollback right from the Controller UI. Plus, you can view Smart Agent inventory details along with other installed agents. There's also a CLI option for advanced configuration.  Getting started with Smart Agent is simple; just install it on each desired host.   Find Smart Agent Info We've put together a Smart Agent resource collection here in Community. For an overview, we recommend starting with Smart Agent: agent lifecycle management reimagined.  You'll also find the first pair of several real-life example how-to articles: Exploring an APM agent upgrade scenario with Smart Agent Exploring an APM agent installation scenario with Smart Agent We've also put together a collection of Frequently Asked Questions for Smart Agent here. Don't miss @Aaron.Schifman's clickable demo: Smart Agent: How easy is it? To learn more, see the complete Smart Agent documentation. Tell us what you think! Our whole team is eager to see how you use Smart Agent. Join the conversation here. We're open for questions! Best, Claudia Landivar Community Manager & Editor Ryan Paredez Community Manager ... View more

What is Smart Agent and how can I use it?  Available as of v23.11.0, released November 29, 2023, Cisco AppDynamics Smart Agent allows you to manage agent operations, including install, upgrade, and rollback, from the Controller UI. There, you will be able to view the Smart Agent inventory details, along with the other installed agents.  Smart Agent currently manages six supported agents and also provides Smart Agent CLI option for advanced configurations.  Which agents are supported?  The following agents are supported, with more planned and underway: Apache Web Server  Java  Machine Agent  Node.js  PHP  Python    How do I use Smart Agent?  To use Smart Agent, you will need to install it on each host where you want to use its management features. See the short list of prerequisites in the documentation.  Check out our Smart Agent series in the Knowledge Base, starting with Smart Agent: agent lifecycle management reimagined. For contextualized day-in-the-life discussions of how Smart Agent works, see:  Exploring an APM agent upgrade scenario with Smart Agent  Exploring an APM agent installation scenario with Smart Agent     Expect more such content in the coming weeks!    Where can I learn more about Smart Agent?  Interested in using Smart Agent and exchanging your experience, insights and questions with other professionals? Come to the new Smart Agent Forum in the Community.  ... View more

Analyze Transaction Scores to understand the impact of increased user activity   Video Length: 2 min 43 seconds    CONTENTS | Introduction | Video |Resources | About the presenter   An increase in user activity can create a larger impact of degraded performance, should the systems not be fully tuned properly. A small problem could easily lead to an exponential one if not addressed quickly.   The AppDynamics Transaction Scorecard helps you focus on any issue that grows as user access grows by providing a simple yet effective indication of how transactions perform according to one of five categories: normal, slow, very slow, stalled, or those that have errors.   The scorecard directs you to the snapshots that provide the details necessary to understand where the largest surface area issue is, which helps fix things quickly.   Additional Resources  Learn more about trace analysis in the documentation.   Monitor the performance of business transactions  Troubleshoot business transactions performance with transaction snapshots  About presenter Douglas Lindee Douglas Lindee joined Cisco AppDynamics as a Field Architect in late 2021, having a 20+ year career behind him in systems, application, and network monitoring, event management, reporting, and automation — most previously on an extended engagement focusing on AppDynamics. With this broad view of monitoring solutions and technology, he serves as a point of technical escalation, assisting sales teams to overcome technical challenges during the sales process. ... View more

Use automation capabilities to determine whether purchase abandonment occurs more with specific users, devices, or geographies  Video Length: 2 min 18 seconds  CONTENTS | Introduction | Video | Transcript | Resources | About the presenter  When it comes to e-commerce cart abandonment, it's important to be able to quickly find patterns in whether those abandoning share common characteristics—such as device type or geography—that could inform us of technical issues affecting the digital experience of a subset of customers.   Cisco AppDynamics Experience Journey Map makes this task easy with a Sankey visualization diagram showing at-a-glance which site journeys have the most traffic.       Video Transcript Spoiler (Highlight to read) 00:00:00 - 00:00:38  When it comes to e-commerce cart abandonment, it's important to be able to quickly find patterns in whether those abandoning share any common characteristics—such as device type or geography—that could inform us whether there are technical issues affecting the digital experience for a subset of customers. The Experienced Journey Map in AppDynamics makes this task easy.   The Experience Journey Map uses a Sankey diagram to visually indicate at-a-glance which journeys through the site have the most traffic.  00:00:39 – 00:01:01  Each step in a journey denotes the drop-off rate at that step, so we can understand immediately where most abandonment is occurring in each journey. Having identified that most abandonment is occurring during the checkout step, we click through the drop off rate and are automatically shown additional context to help easily and quickly determine if abandonment is disproportionately occurring for any specific set of users, device types, geographies and so on.     00:01:01 - 00:01:22  The session data for abandoning users is automatically aggregated and sorted in descending order, readily surfacing any patterns. We can easily see that users with iPhone 12 devices abandoned nearly twice as often compared to users visiting with any other device model. Further, we can also see that a higher proportion of customers in the U.S. are abandoning compared to other geographies.     00:01:23 - 00:01:49  We can review more detailed per customer insights by selecting the corresponding radio buttons to define the specific set of users we are most interested in and clicking analyze: AppDynamics loads of full session data that was captured for iPhone 12 users located in the U.S. We can use AppDynamics advanced analytics capabilities to further refine the set of abandoning customers, for instance by selecting a specific region within the U.S. to deeply understand how the customers of interest were interacting with the mobile app at each step in their journey.     00:01:50 – 00:02:18  This user experience data can also be correlated with the backend performance data for an end-to-end view of the user experience, from browser or mobile device through the network and into the backend services responsible for fulfilling the request. This allows ITPs to quickly rule out performance issues as being a factor in abandonment.  00:00:00 - 00:00:38  When it comes to e-commerce cart abandonment, it's important to be able to quickly find patterns in whether those abandoning share any common characteristics—such as device type or geography—that could inform us whether there are technical issues affecting the digital experience for a subset of customers. The Experienced Journey Map in AppDynamics makes this task easy.   The Experience Journey Map uses a Sankey diagram to visually indicate at-a-glance which journeys through the site have the most traffic.    00:00:39 – 00:01:01  Each step in a journey denotes the drop-off rate at that step, so we can understand immediately where most abandonment is occurring in each journey. Having identified that most abandonment is occurring during the checkout step, we click through the drop off rate and are automatically shown additional context to help easily and quickly determine if abandonment is disproportionately occurring for any specific set of users, device types, geographies and so on.     00:01:01 - 00:01:22  The session data for abandoning users is automatically aggregated and sorted in descending order, readily surfacing any patterns. We can easily see that users with iPhone 12 devices abandoned nearly twice as often compared to users visiting with any other device model. Further, we can also see that a higher proportion of customers in the U.S. are abandoning compared to other geographies.     00:01:23 - 00:01:49  We can review more detailed per customer insights by selecting the corresponding radio buttons to define the specific set of users we are most interested in and clicking analyze: AppDynamics loads of full session data that was captured for iPhone 12 users located in the U.S. We can use AppDynamics advanced analytics capabilities to further refine the set of abandoning customers, for instance by selecting a specific region within the U.S. to deeply understand how the customers of interest were interacting with the mobile app at each step in their journey.     00:01:50 – 00:02:18  This user experience data can also be correlated with the backend performance data for an end-to-end view of the user experience, from browser or mobile device through the network and into the backend services responsible for fulfilling the request. This allows ITPs to quickly rule out performance issues as being a factor in abandonment.  Additional Resources  Learn more about the Experience Journey Map in the documentation:  Experience Journey Map Overview  Analyze Traffic Segments  About presenter Adam Smye-Rumsby Adam Smye-Rumsby, Cisco AppDynamics Senior Sales Engineer Adam J. Smye-Rumsby joined AppDynamics as a Senior Sales Engineer in 2018, after nearly 16 years with IBM across a variety of roles — including 5+ years as a Senior Sales Engineer in the Digital Experience and Collaboration business unit. Since then, he has helped dozens of enterprise and commercial customers improve the maturity of their application monitoring practices.    More recently, Adam has taken on the challenge of developing subject-matter expertise in the application security market.  He has contributed to two published books on the use of Java technology, and holds patents in AI/ML, Collab, VR and other technology areas. Reach out to Adam to learn more about how AppDynamics is helping Cisco customers secure their applications in an ever-changing threat landscape.  ... View more