Why aren't dashboard reports loading on Windows Controller?

[#1]

Windows users on version 4.3.x may see all dashboard reports showing a loading icon, and the Controller audit and application health report show no issues. 

This is because Windows needs more time than the default value of the property resourceLoadIntervalMillis.

Solution:

1. In the Controller\reporting_service\reports\lib\capture\captureWebpage.js file, add the parameter resourceLoadIntervalMillis and assign a value of 20000.
2. Restart the reporting service.

NOTE: This Issue has been fixed in version 4.3.4.

Related Links:

• Version 4.3.4 resolved issues
• 4.3.x Release Notes