Is it possible to delete my App Dynamics account? I have googled and searched for the option for months, ever since my trial expired, but can't seem to find it. I opened an App Dynamics account to learn more about it since I was being put on a project at work. I no longer need the account. If is not possible, is there at least a way to get the update emails to stop? ... View more

Hi Team, I have developed .NET sample MSMQ sender and receiver Console application. I have tried Instrumenting that application. I could load the profiler and was able to see the MQ Details and transaction snapshots for sender application, but was unable to get MQ details for receiver application in AppDynamics controller. But we are expecting MSMQ Entry point for .NET consumer application. I have tried resolving the issue by adding POCO entry points which AppDynamics has been mentioned in the below link, but it didn’t help. Message Queue Entry Points (appdynamics.com) Please look into this issue and help us to resolve this. Thanks in advance. ... View more

Hi Team, I am trying to monitor the .NET Windows service application and I have followed the instructions as per in the below link. https://docs.appdynamics.com/appd/23.x/latest/en/application-monitoring/install-app-server-agents/net-agent/install-the-net-agent-for-windows/configure-the-net-agent-for-windows-services-and-standalone-applications I am not a developer and don't have the source code (Namespace/class/functions) of my Windows service. So I couldn't add Custom Poco entry points. How do I discover my .NET functions from Windows Service?  Can anyone help me... Regards, Durai ... View more

Hi Team, We have installed dotNetAgentSetup64-23.6.0.10056 in my machine. And we are trying to profiler .NET framework 3.5 application. Early my application working fine without any issue but after installing appDynamics .NET agent it got some issues. In Event viewer, I got the below message .NET Runtime version 2.0.50727.9171 - Fatal Execution Engine Error (00007FFB20973E86) (80131506) and another error message as, Faulting application name: w3wp.exe, version: 6.2.20348.1, time stamp: 0x405e4c14 Faulting module name: mscorwks.dll, version: 2.0.50727.9171, time stamp: 0x64501630 Exception code: 0xc0000005 Fault offset: 0x0000000000255939 Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 Faulting package full name: %14 Faulting package-relative application ID: %15 Kindly let me know, Why i am getting this issue after installing Appd .NET agent. And how to profile my .NET framework 3.5 application with APPD? Thankyou. ... View more

I have created remediation action to run one unix script when the health rule violation occurs as per the document but it is not working. I have given path of the script and required permission and restarted the machine agent but still not working. can someone guide me how do i achieve this. ... View more

As the picture is suggesting, I cannot comprehend how the exception count number can be so different when I am looking at the summary page (the upper portion of my screenshot), and the exception detail page (lower portion)? I removed some sensitive URL and node info from the picture but that's not relevant of course. So: - When I open the errors->exceptions page to find what are the exceptions with the biggest count number, I find that http error 500 appeared 1115 times in the last 2.5 hours. That's 9 exception per minute according to appdynamics, but when you divide 1115 over 150 (minutes) you get 7.43 - which should yield either 7 or 8 exceptions per minute, not 9. But I can live with that, we have something else here obviously, doesn't matter. Fine. - Then I open the details for http 500 exceptions to check it out, only to find that the controller is showing me three URLs with 1 exception, and one URL with 266 exceptions; that is 269 exceptions in total which is faaar awaay from 1115. Not fine at all. - Not only that, but when we look at the diagram on the same details page (see attached picture), we can see that indeed there were around 1.1k counts (roughly 532 times 2 = 1064, and plus few of other data point counts... you get 1115 just fine), but it is extremely different than 269!? I was not lazy and did the same math for other non-http exceptions and the summary page count was always giving the same result as the one on the diagram. Not only that, but when I analyzed other http errors (401 and 404) which were counted in single digits, the number always matched - unlike for the error 500. Anybody has any idea what is going on? This is an obvious difference and it gives me fear that in some cases appdynamics is not giving proper results - which is not acceptable for the premier monitoring solution after all. Please help! ... View more

What kind of alerts and data behavior can I expect during SaaS maintenance? AppDynamics makes new releases available every 6 weeks. Our goal is for all customers to be on the latest release so they have access to the latest features and fixes. Note: You must have a current contract for access to SaaS maintenance. Table of Contents What do I need to know about build configuration? When are the maintenance windows in my region? What downtime should I expect during maintenance? Where can I view the SaaS service status? How does AppDynamics alert customers of maintenance? What is AppDynamics’ Maintenance Alert Policy? What if an upgrade or maintenance can’t be completed? What if I have questions or need help? Related Links What do I need to know about build configuration? AppDynamics will strive to upgrade your pre-production Controller before your production Controller. For older Controller environments with mixed pre-production and production Controllers in the same environment, we are not always able to upgrade pre-production first. When are the maintenance windows in my region? The following table shows all maintenance windows, by region. Zone Pacific Standard Time Local Time Days US 9pm - 12am 12 - 3am EST Sunday through Thursday Europe 4 - 6pm 12 - 2am GMT Monday through Friday Asia 10am - 1pm 2 - 5am JST Monday through Friday India 11:30am - 2:30pm 11pm-2am IST Monday through Friday The typical maintenance window is 2 hours.  What downtime should I expect during maintenance? There is typically no downtime of the Controller during upgrade maintenance. Logged-in user sessions will expire and force users to sign in again.   There is not typically a gap in metric data — however, customers may occasionally see up to a 2-minute gap when the old and new Controller instances are swapped out. Where can I view the SaaS service status? The SaaS Service Status displays data related to your upgrade schedule. You can find it at appdynamics.com/support, by clicking the  Service Status button in the top right corner of the page. See Where can I view the SaaS Service Status? for step-by-step instructions.  Note: To see SaaS service status details, you need to be: Associated with a license  Logged in to www.appdynamics.com    How does AppDynamics alert customers of maintenance? Customers can be notified in two ways: Email SaaS Status page Customers register to opt-in or opt-out for email notifications at the individual level. Here are the instructions for how to opt-in. What is AppDynamics’ Maintenance Alert Policy? For planned maintenance, AppDynamics uses the following maintenance and upgrades policy to alert customers: Notify customers a minimum of 48 hours in advance of regular maintenance. The only exception is for emergency maintenance. Notify customers before and again after the maintenance.  In the event of an issue during the maintenance window, the AppDynamics operations team will notify you within that timeframe, rather than waiting until the window closes.   What if an upgrade can’t be completed?  AppDynamics operations team will notify you if an upgrade needs to be re-scheduled, or if an upgrade is attempted and could not be completed. What if I have questions or need help? If you have questions or concerns, please create a ticket on the Support Portal, at https://www.appdynamics.com/support/. Related Links Blog: The Top 5 Advantages of SaaS-based Application Performance Management SaaS Controller Secure Connections Where can I view the SaaS Service Status? How do I subscribe or unsubscribe from Product email notifications? ... View more

What do I need to know about using the sample script to build my own Puppet module? Every deployment is different, so this task doesn't lend itself to one all-inclusive Puppet script maintained by AppDynamics. However, the attached sample script can help you get started on your own Puppet module. Table of Contents Puppet sample environment and components Puppet configuration essentials Guidelines for creating a custom Puppet module from the Sample What do I need to know about the Puppet sample’s environment and components This sample script is intended for a Linux/Tomcat deployment. The script is relatively straightforward, and is intended to serve as a rough framework for building a script appropriate for your specific environment. Definitely edit it as appropriate for your environment and test out your config!  Puppet configuration essentials If you haven't used Puppet before, we recommend running through the first two sections of the Puppet Quick Start Guide.  What guidelines are there for creating my own Puppet module from the sample? The java_agent.zip file needs to be unzipped into the prospect's Puppet modules directory ( /etc/puppet/environments/production/modules/ by default). It contains 4 subdirectories: manifests, templates, files, and tests: /manifests contains the main Puppet script, init.pp /templates contains the catalina.sh template file (see lines 236-238) for how the init.pp variables are inserted. Common system variables you would use can be found here: https://puppet.com/docs/puppet/6.19/lang_variables.html /files contains the AppServerAgent.zip —  Replace this with the version of AppServerAgent.zip that you'd like to deploy /tests is not used for this module   Within init.pp you see the list of variables used for the deployment. You need to set these as appropriate for the target system. For SaaS or other configurations, be sure to add the appropriate Java configuration properties to the command line. If you already deploy a customized catalina.sh , you may want to inherit that template file or you may need to get more creative. A simple line replace should suffice. ... View more

What do I need to consider when designing a custom dashboard? A custom dashboard lets the user display a specific set of metrics and data points on a single screen. Custom dashboards can show application, server, and database metrics reported by AppDynamics Agents.  By presenting metrics of interest to a specific audience, custom dashboards offer a supplement to AppDynamics' built-in dashboards. FAQ How can I create a sample custom dashboard? What are some best practices when designing custom dashboards? What are some things to avoid? What kinds of custom dashboards can a user create? Can a read-only user edit a custom dashboard? Can a user change a dashboard's name and metric series' color? How can I learn more?   How can I create a sample custom dashboard? Use the JSON file in each of the following links to create a custom dashboard. Dev teams Ops teams Ops management QA teams Browser real-user monitoring Application key metrics Business transaction reports   What are some best practices when designing custom dashboards? Consider the following approach:  Identify the list of key metrics that the dashboard should display. For each metric, determine the appropriate widget to render the metric data. Sometimes a chart representation works best. Other times a metric value will be sufficient. Some data is best displayed in a pie chart. Design health rules that represent the health of business transaction, service or subcomponent. Consider the appropriate health rule thresholds carefully to avoid false alerts, especially for critical violations. Note that unlike alerts, status lights do not indicate which condition or which node, tier or business transaction violated the health rule. Health rules that will be used for status lights, therefore, need to be specific to a given node, tier or business transaction. Design the dashboard layout. Consider how to fit all the metrics on the dashboard, and which layout best presents the data. Pick a color scheme, not just for visual appeal, but also to make the data stand out. Once built, plan for a tuning period. For example, the time range might need to be adjusted, or health rule thresholds changed, to avoid false alerts. After encountering a production issue, evaluate each dashboard, and identify what additional metrics should be captured, and what changes should be made, in case the same or a similar issue happens again. If needed, design additional dashboards.  Do create dashboards that watch metrics associated with previous production issues.     What are some things to avoid? The best dashboards have enough metrics to be informative, but not so many as to cause performance issues or become confusing to the users. The exact number of metrics depends on your team.  Additionally: Don't make dashboards larger than your screen resolution. A custom dashboard that requires scrolling is not ideal. Don't set the refresh timing to 60 seconds as 5 minutes is usually sufficient.    What kinds of custom dashboards can a user create? Different custom dashboards are of interest to different teams:   Executive Dashboards - The executive dashboards should include a number of status lights for each key user or system journey step health and performance, as well as any KPI or SLA metrics. These dashboards also show any business metrics or impact information.   Operations Dashboards - The operations dashboards should include a number of status lights for each service (tier and/or Top BT), to provide a global overview of the health of the application infrastructure. These dashboards can also contain an Events List.   Application Dashboard - These dashboards target an application and show the health of key business transactions, highlighting call volumes, response times, and error rates (for a given application or tier). It also uses status lights to indicate the health of each top business transaction.   Service Dashboards - These dashboards each target an individual service and show key health metrics for the service (tier), including the call volume, response time and error rate for the service overall as well as for important API calls. The service dashboard can also show CPU and memory consumption as well as garbage collection statistics for each node in the tier. A corresponding status light that provides a visual health indicator can accompany each metric.   Can a read-only user edit a custom dashboard? Yes, if the read-only user is given permission to edit a custom dashboard on the Administration page.   As an Admin, click the gear icon in the Controller UI. Select Administration from the drop-down menu. Click on the Roles tab. Select the read-only user's name from the list of usernames on the left. Click on the Custom Dashboards tab. Use the checkboxes to allow the read-only user to view, edit, or delete custom dashboards. Click the Save button.   Can a user change a dashboard's name and metric series' color? Yes, anyone with permission to edit custom dashboards can edit the name and colors.  Click on the Dashboards & Reports tab in the Controller UI. Click on the pencil icon. Select Edit Dashboard Properties from the drop-down menu. Edit dashboard name:  Edit metric series colors:       How can I learn more? If you have an active AppDynamics account, visit AppDynamics University and enroll in the "Custom Dashboards and Dashboard Templates" self-paced course to learn how to build your own custom dashboards.  Standard self-paced courses are available to Standard University subscribers, and are available at no cost to AppDynamics customers.  AppDynamics also offers the "APM223 - Proactive Monitoring and Dashboards" instructor-led course for more insight on creating dashboards, reports, and widgets.  Instructor-led courses are available to Premium University subscribers; contact your Account Manager for pricing.  Visit the AppD University Group Hub for University FAQs and how-to articles.   Additional Resources Blog: 7 steps to great APM dashboards by Justin Vaughan-Brown Blog: AppD on AppD: Scaling Our Custom Dashboards Platform by Mandar Khoje Accessing your performance data with the AppDynamics REST API by Dustin Whittle Join the conversation on the Dashboards discussion board ... View more