Abhinav, Let me check  and get back to you on this. Regards, Mohammed Rayan ... View more

Abhinav, Before we can confirm the correct behaviour on this, can you please share a HAR file captured from your instrumented page where you have added the user data stuff. Regards, Mohammed Rayan ... View more

Hi there, Can you try disabling and enabling auto-injection check box  as given in the below steps Reference: https://docs.appdynamics.com/display/PRO42/Automatic+Injection To use automatic injection, your Browser RUM app must be created using the same application name as your server-side application. Access the Automatic Injection Configuration Panel Open the EUM application in which you are interested. From the left navigation bar, select Configuration. Click the Web Javascript Instrumentation tab. Scroll down to the Advanced panel and expand it. Expand Advanced Instrumentation of your HTML Pages if it is closed. Click the Automatic JavaScript Injection tab. Enable Automatic Injection In the Automatic JavaScript Injection tab, check or clear Enable Automatic Injection of JavaScript. If you enabled automatic injection click OK to confirm your action. Regards, Mohammed Rayan ... View more

Schanani, Please send it over the private message channel. Regards, Mohammed Rayan ... View more

Hi, I dont see the adrum script loaded  in the HAR file provided and hence can you go to the configuration screen for this application and let me know the application key that's shown there and also please confirm that you are using auto-injection mode to inject the java script to your webpage. You can refer the below link that talks about the application key and where it can be located in the config screen. https://docs.appdynamics.com/display/PRO42/Options+in+Using+Manual+Injection+for+the+Browser+RUM+JavaScript+Agent Regards, Mohammed Rayan ... View more

Hi Schanani, Thanks for the clarification and I infer both these  app key are inactive in the SAAS EUM Cloud and they are linked to two different EUM Accounts as well. So, can you please let me know your current EUM Account Name that's shown under the eum section in the License screen of your controller console. Can you also disable and enable the end user monitoring under the configuration option for your app and verify again. Regards, Mohammed Rayan ... View more

Hi Schanani, is this a complete HAR file as I don't see any adrum javascript agent getting loaded in the provided HAR PFB the screenshot of the same. However,I can locate the ADRUM cookies getting set in the Response header of the cookies and so wanted to know if this is a complete HAR file as I don't see the adrum javascript injetion in the HAR file. Also, what's the injection mode being used for this app. is it manual or automatic injection. Please confirm ... View more

Hi Schanani, Can you please let us know if this is an on-prem or hybrid setup and also the version of controller and eum server. We can check the eum-processor/DroppedBeacons/ClientError logs if it's an on-prem eum setup to understand what's going on but before we get there,can you make sure that your instrumented webapp is able to post the beacons successfully to the eum server using the Chrome Developer' s tool or you can share the captured HAR here for us to comment. Below doc explains the steps to capture a chrome and firefox HAR https://docs.appdynamics.com/display/PRO42/Create+a+HAR+file Regards, Mohammed Rayan ... View more

Hi there, I still see the state of your cluster in RED and shards are still Unassigned. Have you done a restart after the allocation command of your events-service and if not, can you please re-run the allocation command and restart your events-service and then check the health status using the earlier provided commands Regards, Mohammed Rayan ... View more

Hi Chidi, In 4.2  version when doing an advanced ADQL query you can add "limit 20000" to have up to 20000 items returned in a CSV export. Please find the doc link below which explains about the LIMIT clause https://docs.appdynamics.com/display/PRO42/LIMIT+Clause Hope this helps Regards, Mohammed Rayan ... View more

  Thanks for the update and the reason seems to be node left and this again can be due to many reasons and so can you try to run the below command which will manually allocate the unassigned shards Run the below command on your events-service host curl -XPUT 'localhost:9200/_cluster/settings' -d '{ "transient": { "cluster.routing.allocation.enable" : "all" } }' Then verify the status using the following commands again and share the output. curl http://<events_service_machine>:9081/healthcheck?pretty=true curl http://<events_service_machine>:9200/_cat/shards?v curl -s -XGET http://localhost:9200/_cat/shards?h=index,shard,prirep,state,unassigned.reason,unassigned.details | grep UNASSIGNED Regards, Mohammed Rayan ... View more

Hi there, Thanks for the output and it's very clear now about why we are seeing the below messages repeatedly about (all shards failed)  in your server logs. Log Snippet: #|2017-05-02T12:18:05.795+0500|SEVERE|glassfish 4.1|com.singularity.ee.controller.beans.ExceptionHandlingInterceptor|_ThreadID=307;_ThreadName=http-listener-1(5);_TimeMillis=1493709485795;_LevelValue=1000;|Encountered runtime exception RestException(statusCode=503, code=Service.Unavailable, errorMessage=Service unavailable: [all shards failed], developerMessage=Exception Message Chain : Failed to execute phase [query_fetch], all shards failed Caused/related: all shards failed From the healthcheck output,I infer your cluster state is in RED state due to unassigned shards and hence the above error which says "all shards failed" as a result of it. "events-service-api-store / elasticsearch-singlenode-module" : { "healthy" : false, "message" : "Current [appdynamics-events-service-cluster] cluster state: [RED], data nodes: [1], nodes: [1], active shards: [2], relocating shards: [0], initializing shards: [0], unassigned shards: [18], timed out: [false]" }, Below Shards output shows which indices are in UNASSIGNED state and all the dbmon event type indices are in UNASSIGNED [dynamics@app-dyn ~]$ curl http://localhost:9200/_cat/shards?v index shard prirep state docs store ip node async_executor_status 0 p UNASSIGNED appdynamics_version 0 p UNASSIGNED biz_outcome_definitions 0 p UNASSIGNED event_type_extracted_fields 0 p UNASSIGNED appdynamics_meters_v2 0 p UNASSIGNED event_type_metadata_hidden_fields_v1 0 p UNASSIGNED appdynamics_entity_metadata 0 p STARTED 0 159b node-2c7781cf-58e5-4784-b11c-5fc6272af932 customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-query-stat___2017-04-27_12-56-07 1 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-query-stat___2017-04-27_12-56-07 2 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-query-stat___2017-04-27_12-56-07 0 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-wait-time___2017-04-27_12-56-05 1 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-wait-time___2017-04-27_12-56-05 2 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-wait-time___2017-04-27_12-56-05 0 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-execution-plan-details___2017-04-27_12-56-08 1 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-execution-plan-details___2017-04-27_12-56-08 2 p UNASSIGNED customer1_39714636-eec0-4331-932d-1394d05fabd3___dbmon-execution-plan-details___2017-04-27_12-56-08 0 p UNASSIGNED slm_performance_configs_v1 0 p UNASSIGNED appdynamics_accounts 0 p STARTED 2 17.6kb node-2c7781cf-58e5-4784-b11c-5fc6272af932 event_type_metadata 0 p UNASSIGNED appdynamics_api_keys_v1 0 p UNASSIGNED This can happen for a number of reasons and hence to understand the reason behind it, Please execute the following command and share its output     curl -s -XGET http://localhost:9200/_cat/shards?h=index,shard,prirep,state,unassigned.reason | grep UNASSIGNED Regards, Mohammed Rayan ... View more

Hi, Can you share the output of the below URL's. You can run this on the same host where your events-service is up and running curl http://<events_service_machine>:9081/healthcheck?pretty=true curl http://<events_service_machine>:9200/_cat/shards?v curl http://<events_service_machine>:9200/_cat/indices?v  Note: 9081 is the admin port and 9200 is cluster port of the events-service Regards, Mohammed Rayan ... View more

Priya, Looks like you are seeing it under the browser but ideally you should be looking under User Experience > Mobile Apps. Can you check it there once and let me know. If you still dont see it,Please share the agent logs and the eum-processor logs and the app key Regards, Mohammed Rayan ... View more

Hi Priya, Can you please let us know if its an android or ios app and have you followed the below link to instrument it and does the agent logs shows any error? https://docs.appdynamics.com/display/PRO43/Instrument+Xamarin+Applications Regards, Mohammed Rayan ... View more

Hi Pankaj, Have you enabled your application for transaction analytics as given in this docs https://docs.appdynamics.com/display/PRO42/Configuring+Transaction+Analytics If yes, can you cross check in your app agent logs if there's any exception related to analytics or connectivity issue between your app agent and the analytic agent process. Regards, Mohammed Rayan ... View more

Teja, I see that you have already opened a suppport case #92293 with the analytics team and this has been further narrowed down to APM side and hence i shall move this to the app agent forum to get their feedback on the same. Regards, Mohammed Rayan ... View more

Jakub, Looks like you have missed the new keyword `ADRUM.events.VPageView({url:"anything"});` should be `new ADRUM.events.VPageView({url:"anything"});` Regards, Mohammed Rayan ... View more

Teja, You can use the export and import configuration actions available in the UI Refer this: https://docs.appdynamics.com/display/PRO42/Configuration+Import+and+Export+API#ConfigurationImportandExportAPI-AbouttheConfigurationImport/ExportAPIs Regards, Mohammed Rayan ... View more

Kenneth, We can customise the JS agent for some scenarios and hence can you check the below link to see if this is what you are looking after. https://docs.appdynamics.com/display/PRO42/Customize+the+JavaScript+Agent Also,The JS agent is not available as a npm package at the moment but there has been asks  and Dev team are working on it. No fix Version for this one yet.   Hope this helps   Regards, Mohammed Rayan ... View more

Angelo, You can use the AppDynamics Java agent to minitor application that runs with JDK 1.6. Take a look at the below doc  https://docs.appdynamics.com/display/PRO42/Java+Supported+Environments On the error message you are getting currently, it looks like you have configured your controller to use 1.6 Java but note that by default, the Controller uses Java 1.7. and hence you need to allow the controller to make use of the embedded JRE Take a look at the below docs https://docs.appdynamics.com/display/PRO42/Install+the+Controller https://docs.appdynamics.com/display/PRO42/Platform+Version+Information Hope this helps Regards, Mohammed Rayan ... View more

Apmosys, Verify your JVM startup options as given in the below link and see if you have added the below startup settings. https://docs.appdynamics.com/display/PRO42/JBoss+and+Wildfly+Startup+Settings Linux In Linux, you can populate the path dynamically with the following code:  JBOSS_MODULES_SYSTEM_PKGS ="org.jboss.byteman,com.singularity,org.jboss.logmanager" JAVA_OPTS="$JAVA_OPTS -Djava.util.logging.manager=org.jboss.logmanager.LogManager" JAVA_OPTS="$JAVA_OPTS -Xbootclasspath/p:$(ls ${JBOSS_HOME}/modules/system/layers/base/org/jboss/logmanager/main/jboss-logmanager-*.jar)" If using the ${JBOSS_HOME} variable, as in the example, be sure to set the variable to the directory to the JBoss installation directory on your system.  The path to the LogManager JAR file under the JBoss home can vary by JBoss version. Be sure to check your system and adjust the path as shown in the example accordingly.  Regards, Mohammed Rayan ... View more

Sujith, I'm not sure if I have understood your query correctly but you can take a look at our below docs that explains the difference between the Single v/s Multi-tenant mode in controller https://docs.appdynamics.com/display/PRO41/Controller+Tenant+Mode+and+Accounts#ControllerTenantModeandAccounts-DifferencesBetweenSingleandMulti-TenantMode Regards, Mohammed Rayan ... View more