Hi Sachin, I see that this was your  self-service trial account for EUM which seems to have been expired by now and hence the reason you wont be able to create any app for EUM now and you can refer to the below link about how you can renew it as a next step https://www.appdynamics.com/ui/freemium/lite https://www.appdynamics.com/pricing/ I'm sure you would be getting the below message whenever you log into your controller We hope you enjoyed using AppDynamics Pro! Your trial license has expired, but we invite you to continue using AppDynamics Lite for free. Learn more about AppDynamics Lite here. Regards, Mohammed Rayan ... View more

Hi Tom, What's the response code you are seeing for the call is it connection refused or unauthorised(401) /Rayan ... View more

Hi Radhika, Here are the commands to stop & start the DB On Linux, you can start MySQL by navigating to the directory, <EUM>/orcha/orcha-master/bin, and running:  ./orcha-master -d mysql.groovy -p ../../playbooks/mysql-orcha/start-mysql.orcha -o ../conf/orcha.properties -c local To stop MySQL on Linux, run:  ./orcha-master -d mysql.groovy -p ../../playbooks/mysql-orcha/stop-mysql.orcha -o ../conf/orcha.properties -c local Reference: https://docs.appdynamics.com/display/PRO45/EUM+Server+Deployment#EUMServerDeployment-startingandstoppingtheeuemprocessorStartandStoptheEUMServerandDatabase Regards, Mohammed Rayan ... View more

Hi Shrita, To know if your loadbalancer/reverse proxy is not stripping off the correlation header,You can run the below command directly in your app server  and verify      curl -v --header "ADRUM: isAjax:true" --header "ADRUM_1: isMobile:true" <some URL> Note: Please use the URL which your mobile app is hitting.     Sample request header expected:  > adrum: isAjax:true > adrum_1: isMobile:true ​ Expected response header: < ADRUM_0: clientRequestGUID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx < ADRUM_1: btId:xxxxxxxx < ADRUM_2: btERT:xxx​   Regards, Mohammed Rayan ... View more

Hi Nageswar, Can you share the config snippet you tried for EUM. Here's an example:   Assume below as the URL's the needs to be mapped. proxy.example.com:7001/eum/eumcollector --> http://eum.example.com:7001/eumcollector proxy.example.com:7001/eum/eumaggregator --> http://eum.example.com:7001/eumaggregator     /etc/httpd/conf/httpd.conf <Proxy *> Order deny,allow Allow from all </Proxy> ProxyRequests Off ProxyPreserveHost On ProxyPass /eum http://eum.example.com:7001/ ProxyPassReverse /eum http://eum.example.com:7001/ Hope this helps Regards, Mohammed Rayan   ... View more

Do you see if the port is in listen state for the analytic-agent using the below command netstat -an | grep 9090 (Unix) netstat -an | findstr 9090 (Windows) Can you also check in the analytic-agent.log to validate if its indeed up and running or it refused to startup due to an stale pid file ... View more

It needs to be done using the delete API AnalyticsEventsAPI-delete https://docs.appdynamics.com/display/latest/Analytics+Events+API#AnalyticsEventsAPI-delete_schemaDeleteEventSchema Regards, Mohammed Rayan ... View more

Hendra, Can you check if there's any trailing/whitespace exist in any of the properties file. I would suggest you to delete the value and type it manually and then verify Make the changes to events-service first and restart it followed by eum server Hope this helps Regards, Mohammed Rayan ... View more

Razziq, You can visualise the javascript errors as outlined in the below doc https://docs.appdynamics.com/display/PRO44/Visualize+JavaScript+Errors if you want to filter it for the backend application, then you can use Transaction analytics https://docs.appdynamics.com/display/PRO44/Analytics+Transaction+Data SELECT segments.errorList.errorCode FROM transactions WHERE segments.errorList.errorType= "HTTP_ERROR_CODE" You can use something like the above query. Refer the above docs to get more detail on this Regards, Mohammed Rayan ... View more

Mahesh, Our Javascript agent can monitor this. Refer the below links https://docs.appdynamics.com/display/PRO44/AngularJS+Support https://docs.appdynamics.com/display/PRO44/Browser+Real+User+Monitoring Regards, Mohammed Rayan ... View more

You can pass custom data using the approach given in the link below https://docs.appdynamics.com/display/PRO44/Add+Custom+User+Data+to+a+Page+Browser+Snapshot You can also refer the below link  https://docs.appdynamics.com/display/PRO44/Extend+the+JavaScript+Agent+for+SPAs#ExtendtheJavaScriptAgentforSPAs-NotifytheAgentofEvents Regards, Mohammed Rayan ... View more

Abhinav, I think you can get it  by creating a custom widget builder of the Browser analytics data and get the  visualization needed. Refer the below link  https://docs.appdynamics.com/display/PRO44/Visualize+Analytics+Data https://docs.appdynamics.com/display/PRO44/Using+Application+Analytics+Data Regards, Mohammed Rayan ... View more

Yogesh, Can you check if the file got uploaded as given in the below docs and confirm the same. https://docs.appdynamics.com/display/PRO43/Upload+the+dSYM+File#UploadthedSYMFile-uuid Please confirm the version of the controller and the ios agent being used by you. Regards, Mohammed Rayan ... View more

Abhinav, I think you can best visualise it using ADQL as given it here in the docs.  https://docs.appdynamics.com/display/latest/Visualize+JavaScript+Errors For example: SELECT scripterrordata.message, count(*) FROM browser_records WHERE scripterrordata.message IS NOT NULL Regards, Mohammed Rayan ... View more

Denis, Can you attach the crash report from your controller and dsym list api output to check this further Regards, Mohammed Rayan ... View more

Denis, Can you let us know what's the exact version of your controller and the Mobile IOS Agent being used  Regards, Mohammed Rayan ... View more

Oliver, The log is complaining about your analytics/events-service not in a good state and hence eum is unable to sync up with the events-service and its failing to startup. You need to fix the events-service shard issue Log snippet: 6 Oct 2017 20:39:27.755 +0700 main AD.BulkUpdateAPICaller ERROR Failed to update for all accounts event type [BrowserRecord], url [http://appdynamicspoc3:9090/v3/events/BrowserRecord/_bulk?timeout=3600000], key [YWQzMm...], status code [500] 26 Oct 2017 20:39:27.756 +0700 main AD.BulkUpdateAPICaller ERROR {"statusCode":500,"code":"Unexpected.Exception","message":"UnavailableShardsException[[async_executor_status][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update]","developerMessage":"com.appdynamics.analytics.shared.rest.exceptions.JobException: UnavailableShardsException[[async_executor_status][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update]\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsynchronousEventTypeUpdateService.updateJobIndex(AsynchronousEventTypeUpdateService.java:180)\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsyncJob.updateJobStatus(AsyncJob.java:105)\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsyncJob.updateJobStatus(AsyncJob.java:95)\n\tat Take a look at the below KB article which talks about a similar issue https://community.appdynamics.com/t5/Knowledge-Base/What-to-do-when-EUM-Server-fails-to-start-due-to-unassigned/ta-p/24138/jump-to/first-unread-message Regards, Mohammed Rayan ... View more

Good to know that the events-service is installed. May be the events-service is not running or its cluster state is in RED is it possible for you to share the logs of the cluster and also you can run the below curl command and verify the cluster status as well curl http://localhost:9081/healthcheck?pretty=true Regards, Mohammed Rayan ... View more