#Random
This is a place to discuss all things outside of Splunk, its products, and its use cases.

Questions Regarding SLA - Service Credits

Emmy
Engager

Hi,

I want to ask about SLA which I refer from following URL:

https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html

My questions are:
1. Service credit billing is a customer's confidential information, but it is stated that the customer should contact Splunk. Is the customer in this statement and End-user who should contact Splunk directly?

2. Credits will be returned in time (up to 1 month) according to the availability % per quarter, but will the contract period be extended?

3. It states that a complete description is required when making a service credit claim. Is there any sample report content or regulatory form for it?

Thanks,
Emmy

Labels (1)
0 Karma
1 Solution

richgalloway
SplunkTrust
SplunkTrust

These questions should be directed to your Splunk account team.

---
If this reply helps you, Karma would be appreciated.

View solution in original post

richgalloway
SplunkTrust
SplunkTrust

These questions should be directed to your Splunk account team.

---
If this reply helps you, Karma would be appreciated.

Emmy
Engager

Thanks for the reply!
will try to contact the Splunk account team.

0 Karma
Get Updates on the Splunk Community!

Monitoring Postgres with OpenTelemetry

Behind every business-critical application, you’ll find databases. These behind-the-scenes stores power ...

Mastering Synthetic Browser Testing: Pro Tips to Keep Your Web App Running Smoothly

To start, if you're new to synthetic monitoring, I recommend exploring this synthetic monitoring overview. In ...

Splunk Edge Processor | Popular Use Cases to Get Started with Edge Processor

Splunk Edge Processor offers more efficient, flexible data transformation – helping you reduce noise, control ...