Hi, I want to ask about SLA which I refer from following URL: https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html My questions are: 1. Service credit billing is a customer's confidential information, but it is stated that the customer should contact Splunk. Is the customer in this statement and End-user who should contact Splunk directly? 2. Credits will be returned in time (up to 1 month) according to the availability % per quarter, but will the contract period be extended? 3. It states that a complete description is required when making a service credit claim. Is there any sample report content or regulatory form for it? Thanks, Emmy ... View more