Questions Regarding SLA - Service Credits

[Emmy]

Hi,

I want to ask about SLA which I refer from following URL:

https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html

My questions are:
1. Service credit billing is a customer's confidential information, but it is stated that the customer should contact Splunk. Is the customer in this statement and End-user who should contact Splunk directly?

2. Credits will be returned in time (up to 1 month) according to the availability % per quarter, but will the contract period be extended?

3. It states that a complete description is required when making a service credit claim. Is there any sample report content or regulatory form for it?

Thanks,
Emmy

[richgalloway · Accepted solution]

These questions should be directed to your Splunk account team.

[Emmy]

Thanks for the reply!
will try to contact the Splunk account team.