Failed to load source for Wordcloud visualization

[rvreeken]

Recently we did an upgrade of Splunk from version 8.0.5 to 9.1.1.  After the upgrade we get the message "Failed to load source for Wordcloud visualization" when we select the Wordcloud visualization. We use the most recent version 1.11 (Wordcloud Custom Visualization | Splunkbase). It should be compatible with version 9.1 according to splunkbase. Has anyone the same issue or knows a solution for this ?

[worshamn · Accepted solution]

You will need to fix 3 files in it:

wordcloud_app/appserver/static/visualizations/wordcloud/visualization.js
wordcloud_app/appserver/static/visualizations/wordcloud/webpack.config.js
wordcloud_app/appserver/static/visualizations/wordcloud/src/wordcloud.js

replace "vizapi" with "api"

Then you will want to restart and you may need to bump the version (http://splunkhostname:8000/en-US/_bump) as it is javascript and could be cached. 

[AzJimbo]

worked like a champ - note it is a restart required.  Debug Refresh (I tried a short cut) did not work.  There were several spots in the files that needed the change. Thanks!

[JRW]

Solution worked for me

[_JP]

Have you tried forcing a page reload so your browser fetches resouces again/clear history/etc?  That sort of "failed to load source" for visualizations has happened before:

Solved: Calendar Heat Map - Custom Visualization: How do I... - Splunk Community

[rvreeken]

Thanks for your answer but it does not solve the problem. I already tried to solve it  by refreshing the page, restart Splunk, use different browers (edge, firefox and chrome), but nothing helps. So I think the version of the app will not work in Splunk 9.1.1. Unfortunately the app is not supported so it looks like I must look for an alternative (if there is..). There is a Tag Cloud vizualisation but that is not so graphical as Wordcloud.