cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ask a Question
sundaravel_raj1
New Member
Member since: ‎06-25-2021
‎02-28-2025
Community Statistics
Posts 2
Solutions 0
Karma Given 0
Karma Received 0
Member Since ‎06-25-2021
View All

Re: Enterprise Console service is not starting in...

by in Splunk AppDynamics
‎07-01-2021 08:02 AM
‎07-01-2021 08:02 AM
Hi  Ryan, Thanks for replying. Unfortunately, the documentation doesn't talk anything about the issue that we are facing.  We get error that is more specific to the encryption service and Credential store. I know there are documents for controller, EUM server. But, by any chance do you have any documents that gives us the steps to create/update the credentials store for enterprise console or specific to the below error message. TRACE [2021-07-01 09:54:08,279] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@5be4be74] released ERROR [2021-07-01 09:54:08,279] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed ! java.lang.NullPointerException: null ! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30) ! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25) Thanks. ... View more

Enterprise Console service is not starting in win...

by in Splunk AppDynamics
‎06-30-2021 08:06 AM
‎06-30-2021 08:06 AM
DEBUG [2021-06-30 09:23:50,172] org.apache.tomcat.jdbc.pool.ClassLoaderUtil: Attempting to load class[com.mysql.cj.jdbc.Driver] from sun.misc.Launcher$AppClassLoader@764c12b6 TRACE [2021-06-30 09:23:50,187] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] obtained in 333 millis TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: statement:[/* ConfigurationStoreDao.get */ select property_key, property_value, property_schema, entity_id, entity_type, last_modified_at from configuration_store where entity_id = ? and entity_type = ? and property_key = ?] took 3 millis DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: ObjectName = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: name = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: Send create notification of object metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: JMX.mbean.registered metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] released ERROR [2021-06-30 09:23:50,250] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed ! java.lang.NullPointerException: null ! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30) ! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25) ! at org.skife.jdbi.v2.RegisteredMapper.map(RegisteredMapper.java:35) ... View more
Contact Me
Online Status
Offline
Date Last Visited
‎02-28-2025 11:10 PM