DEBUG [2021-06-30 09:23:50,172] org.apache.tomcat.jdbc.pool.ClassLoaderUtil: Attempting to load class[com.mysql.cj.jdbc.Driver] from sun.misc.Launcher$AppClassLoader@764c12b6
TRACE [2021-06-30 09:23:50,187] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] obtained in 333 millis
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: statement:[/* ConfigurationStoreDao.get */ select property_key, property_value, property_schema, entity_id, entity_type, last_modified_at from configuration_store where entity_id = ? and entity_type = ? and property_key = ?] took 3 millis
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: ObjectName = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: name = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: Send create notification of object metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: JMX.mbean.registered metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] released
ERROR [2021-06-30 09:23:50,250] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)
! at org.skife.jdbi.v2.RegisteredMapper.map(RegisteredMapper.java:35)
Please check out this Documentation. It focuses on installing, but perhaps there is information there that will help out. If you are able to learn anything from that documentation, please share it with a reply back to this post.
Hi Ryan,
Thanks for replying. Unfortunately, the documentation doesn't talk anything about the issue that we are facing.
We get error that is more specific to the encryption service and Credential store. I know there are documents for controller, EUM server. But, by any chance do you have any documents that gives us the steps to create/update the credentials store for enterprise console or specific to the below error message.
TRACE [2021-07-01 09:54:08,279] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@5be4be74] released
ERROR [2021-07-01 09:54:08,279] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)
Thanks.
Hi Ryan,
Thanks for letting me know. Let's see if the community can jump in and help out.
Hi Ryan
Yet we are facing issue with enterprise console. Is there any playbook available for enterprise console upgrade in windows.
Thanks
I found this in our Documentation as well.
"Yes, it is, but there are several differences between the Linux and Windows deployment. First, the platform components (Controller, MySQL database, Events Service, and EUM Server) all have to be installed on the same machine for Windows. The second difference is that the Enterprise Console on Windows does not support Controller High Availability. Finally, on Windows, you do not have the replication of the MySQL database and cannot install a second node through the Enterprise Console. On Linux, it is recommended to have at least three node clusters for the Events Service. "
https://docs.appdynamics.com/21.7/en/application-performance-monitoring-platform/enterprise-console
Let me know if that helps!
Hi @sundaravel.rajendran , @jaganathan.ellappan ,
Hi @sundaravel.rajendran, @jaganathan.ellappan
We're you able to try the fresh install that @Hiroki.Ito suggested? Please let us know!
Hi Ryan
We are waiting on approvals to do those steps as it was already in running environment.
thanks
Thanks for getting back to me! Please report back once you've been able to try it.
Hi @Hiroki.Ito and @Ryan.Paredez
Is it possible to uninstall the enterprise console alone without uninstalling other components like controller and controller DB etc. Since we are using SaaS version, all component are installed together in single machine.
Kindly help me on this.
Thanks
Hi @Hiroki.Ito and @Ryan.Paredez
Does this affect database if uninstall the enterprise console.
Is there any solution that can upgrade without service started.
thanks
hi @Hiroki.Ito
Thanks but the issue is enterprise console service is not running and enterprise console DB service is running good!
Will even try this and let you know what I get.
thanks
Hi @Hiroki.Ito and @sundaravel.rajendran
I have installed a fresh enterprise console and controller and have upgraded the version. Unfortunately, I have issues on both so I have backup all the dashboard and alerts & all other details required to full fill the app.
thanks
@jaganathan.ellappan we're you able to try out @Hiroki.Ito latest suggestion?