Thank you @Frode.Nilsen for confirming.  ... View more

Hi @Bin.Hu  Is this a paid license or a trial license? The best next step (if a paid license) is to contact support directly via the support portal (https://www.appdynamics.com/support) so one of our Python experts can point you in the correct direction.  If this is a trial license, please use our Contact Us page (https://www.appdynamics.com/company/contact-us/) to get in touch with sales. They can arrange for support to get involved and help solve the issues you're running into. ... View more

@Gopi.Krishnan  The machine agent will be more targeted to that specific machine's hardware metrics versus an AWS extension. https://docs.appdynamics.com/display/PRO45/Hardware+Resources+Metrics  The above link lists the metrics the machine agent will gather (with server visibility license enabled for best results). The machine agent will have pre-built functionality and  https://www.appdynamics.com/community/exchange/extension/aws-ec2-monitoring-extension/ And here's a link to our EC2 extension as an example. Notice the metrics section of this extension will take you to AWS' list of metrics here: https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/aws-services-cloudwatch-metrics.html Also important to note, server visibility is a built-in part of the AppDynamics GUI, whereas an extension requires you to create a dashboard manually with the new metrics you gather.  ... View more

@Gopi.Krishnan  If deploying machine agents inside your VMs is an option, such as EC2 instances, that will provide the best result for infra monitoring, with the added benefit of correlating to application performance where applicable.  That being said, the AWS extensions do provide their own added value as well and can be installed as a supplement.  ... View more

Hi @Alexandre.Cuvillier  Please forgive my delayed response. Are you still looking for assistance on this matter? If so, being a licensed customer, I would suggest creating a support ticket via the support portal. https://www.appdynamics.com/support One of our subject matter experts can assist you directly with any specific configuration required for your environment. ... View more

Hi @Bin.Hu  Were you able to make any progress on your end? It looks like the python agent may not be pointing to the proper configuration file, since the log file is complaining about not finding specific values and using defaults. Your provided configuration looks correct.  ... View more

@Chinmay.G  Thank you for confirming. https://docs.appdynamics.com/display/PRO45/SPA1+Monitoring https://docs.appdynamics.com/display/PRO45/SPA2+Monitoring https://docs.appdynamics.com/display/PRO45/Troubleshoot+SPA+Monitoring The three links above should put you on the right path if you haven't had a chance to look at them. The next steps in assistance/troubleshooting are probably best handled in a non-public forum due to sensitive page data. If you require any further assistance, being a paid customer, I would recommend that you reach out to our Support Portal directly with questions. We have some SPA experts on that end who would be more than happy to assist you with proper instrumentation. help.appdynamics.com ... View more

Hi, @Alexandre.Cuvillier  Many customers have reported success with End User Monitoring and GWT applications. Single page applications are supported, and as you mentioned, the same is true for Angular and React. Have you attempted to instrument End User Monitoring and run into any issues? We would be happy to assist if so. If not, your account manager may be able to extend a trial license your way for you to give it a shot. Our support team is always available if you run into any issues. ... View more

https://docs.appdynamics.com/display/PRO45/Install+the+Python+Agent#InstallthePythonAgent-ConfiguretheAgent Please reference the link above, can you confirm that SSL is enabled (on) in the config? And please double check the account and accesskey fields match what shows in your SaaS controller, Gear Cog Icon (top right) > License > Account. Are you using a proxy on this machine?  ... View more

Hi Abdelrahman.Kazamel- "AccessDeniedException" looks like it could possibly be a permissions issue on first glance. Make sure you're running the commands as a user with sufficient privileges. Can you share a bit more about what you've done so far and what you're trying to accomplish? It appears you wish to deploy an on-prem controller. https://docs.appdynamics.com/display/PRO45/Platform+Installation+Quick+Start - This "quick start" guide could be of assistance as you go through the process. A couple options- Are you attempting to deploy this controller as a trial or under a paid license? If this is a trial, and you're open to trying a SaaS controller instead (trouble free, no controller install/configuration needed), we can get you in touch with an AppDynamics Account Manager to further assist in creating that SaaS trial.  If this is a paid license on-prem deployment, our support team would be more than happy to assist you to avoid any further frustration with the on-prem controller deployment: https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi Hiren- This is a recent incompatibility issue reported by some other customers using Android Studio 3.6. Our development team is aware and working on this but I am unable to provide any timelines.  Can you confirm if this only affects Debut builds or if it affects Release builds as well?  Please feel free to create a support ticket for this issue: https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi Pradeep.Nagar- https://docs.appdynamics.com/display/PRO45/Permissions+Required+to+Run+the+Machine+Agent Please have a look at the Permissions Required documentation. In general, you do not need to run the machine agent as root user and required permissions are listed.  Please note, however, "You also will need to run with administrator or root privileges if you want to monitor networks or disks that are only available to the administrator or root user." ... View more

Hi Namig.Mustafayev- This page can sometimes time out after a few minutes. Not to worry, it is not essential. Assuming you've downloaded, extracted, and successfully installed the agent, you should see your new application name under the "Applications" tab in the controller. If you can click on this application and see a flow map under Application Dashboard (assuming your application has active load), congratulations, the installation was successful!  You can also click the gear cog icon in the top right of the controller GUI, click "AppDynamics Agents," and verify your App Server agent appears in the list. If you are still having issues, can you please specify which steps have been completed and what you're seeing in the controller? ... View more

Hi Chinmay.G- I was able to locate: Tibco EMS Monitoring Extension - https://github.com/Appdynamics/tibco-ems-monitoring-extension Tibco Hawk Monitoring Extension - https://www.appdynamics.com/community/exchange/extension/tibco-hawk-monitoring-extension/ Are you using either of these extensions? For these more in-depth configuration questions, please note that our 24/7 support team is always available to assist in such matters as well: https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi Kishore.B- Can you provide some more clarity around the issue? When did the issue start, was it after a restart? Are you experiencing any specific error messages? For urgent issues such as the AppDynamics controller being down, please note that our 24/7 support team can provide a much faster response and resolution than the community forums: https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi Abdelrahman.Kazamel, Please try the full command with the script specified, like so (in bold): <platform-admin>/bin/platform-admin.sh start-platform-admin ... View more

Hi Loong.Ang- If you are not running the Network Visibility Agent, can you please disable socket instrumentation (netviz) using the below node property and then restart the application agent: Name: socket-enabled Description: socket-enabled Type: Boolean Value: false  Note that you may need to manually create this node property if it does not exist. Information on how to edit a node property can be found in the following link: https://docs.appdynamics.com/display/PRO45/App+Agent+Node+Properties This error should not impact your application monitoring. If you edit this node property and are still having issues with the application monitoring not receiving data, it may be best to escalate directly to AppDynamics support: https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi Soumya, As Ryan mentioned, it is best to first reach out directly to your AppDynamics Account Manager (sales rep). There are some nuances with SaaS migrations and they can put you in touch with the correct resources. ... View more

Hi Sandoss.Kumar- This issue can be caused by a number of factors. I would recommend you reach out directly to our support team at the link provided below. https://help.appdynamics.com/hc/en-us/requests/ ... View more

Hi, Are you able to narrow down to the specific Java framework? If so, the following link can be of assistance: https://docs.appdynamics.com/display/PRO45/Agent+Installation+by+Java+Framework We do not have installation docs specifically tailored toward Sparrow server. If you do not find what you need via the above link, and are having trouble with the Java agent installation, our support team can be of assistance for scenarios such as these- https://help.appdynamics.com/hc/en-us/requests/ ... View more

Shandi- At this time, utilizing the administrative console for WebSphere is the only supported AppDynamics agent deployment option. In looking at IBM's own WebSphere documentation, they also indicate "setting generic JVM arguments" requires use of the administration console.  ... View more

Hi Gopi- Thanks for your inquiry. This sounds like a great use case for our new Kubernetes Cluster Agent. I would encourage you to take a quick look at our Cluster Agent docs to familiarize yourself with the agent and reply back with any specific questions. https://docs.appdynamics.com/display/PRO45/Monitoring+Kubernetes+with+the+Cluster+Agent The "Cluster Agent Requirements" page within this link mentions compatibility with "Amazon EKS version 1.11, 1.13, 1.14 with the Kubernetes metrics-server deployed." One Cluster Agent consumes a single Server Visibility license. ... View more