hi @dhirendra761 Thank you for responding to my query. As per your instruction, i have checked the Send emails as in Email Settings, and previously we have set a mail id i.e *****@***. For every alerts that is triggered we have given the triggered action as send mail to the receipts. so if an alert triggers we will receive the mail from mail address *****@*** . if i remove the Send emails as (Value) from the Email settings then we cannot receive the mail. And in the Send emails as (value) in Email Settings also the mail id is not the user that left the organization its other mail id and there is no relation between these two. And Next step is to disable the alert, i have reassigned all the knowledge objects of the user that left the organization to my name. And there is no alert on his name to disable it also.... Please help me to get it resolved, Thanks in advance...
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