The SignalFx Smart Agent has reached End Of Support today, June 30th, 2023. While the agent can capture and export telemetry to Splunk Observability Cloud, Splunk no longer provides any support, feature updates, security, or bug fixes. Such requests are not bound by any SLAs. If you are still using the SignalFx Smart Agent, we recommend that you migrate to the Splunk Distribution of OpenTelemetry Collector. You can learn more about what this means for you and information about the OpenTelemetry Collector in this blog. This is a follow up to the email communications since December last year and updates shared in the Observability newsletters. ... View more

Over the past two years, we have been working hard to create the best experience for Splunk Observability Cloud customers. We feel that we have reached an inflection point where the Splunk Observability user experience far surpasses that of the classic SignalFx version (which is still accessible). That is why starting Sep 30, 2022, the “Switch to Classic” functionality will be removed. Access to the original user interface will no longer be available.                       What that means for you, the customer: There are no major changes to the experience for users other than not being able to access the “Classic” user interface There is no action required of admins or users of the product Any URLs containing “../classic/#/home…” will be redirected to the new URL path; which means nothing will break if you have classic URLs bookmarked. You will simply be led to the new user interface Thank you for being a customer of Splunk Observability Cloud and providing the feedback to continue making the product industry-leading. Have questions or need more clarification? Please reach out via the Support Portal. — Courtney Gannon, Product Marketing Manager, OpenSource & Observability ... View more

Beginning March 16, 2022, the world-class Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce.  What does this mean if I’m a NEW customer? Trial or POC users: Splunk Answers is the easiest route to get help.  If trial customers need help with password resets, they can call Customer Service.  Customers:  Opening a new case: Customers may use the Splunk Support Portal or call Customer Service.   Accessing the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. * Chat: No change (accessed from within the product) What does this mean for EXISTING customers? All open cases will be migrated to the Splunk Support Portal.  New cases cannot be created by emailing observability-support@splunk.com or signalfx-support@splunk.com. They will receive an automated response suggesting other routes to get support (Splunk Support Portal or Customer Service). Access the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. * Chat: No change (accessed from within the product) *Don’t forget that your Observability login is NOT the same as your  Splunk Support Portal login. You will need to create a Splunk account (if you don’t already have one) to access your cases. The  “Working with Support” deck explains how to register and submit a support case. — Courtney Gannon, Product Marketing Manager, Open Source ... View more