What's New We are excited to announce the latest enhancements to Splunk Observability, designed to help ITOps and engineering teams troubleshoot application issues faster and gain deeper insight into critical user journeys. These new features became generally available to customers on Sept 30, 2025.  The September Observability launches feature improved support for hybrid application monitoring, more context for synthetics test alerts for more actionable troubleshooting, user experience improvements toenable easier navigation, and custom Observability roles in Splunk Cloud which provide customers with greater security and improved data management. Feature Highlights Monitor hybrid apps and business transactions in Observability Cloud APM  Many teams run both traditional n-tier applications and cloud-native services, and they need application performance monitoring (APM) that bridges both worlds. We’re releasing new capabilities in Splunk Observability Cloud to strengthen APM for cloud-native applications and extend support for hybrid environments — building on AppDynamics’ proven expertise in monitoring traditional three-tier applications. Highlights include: Business Transactions provide flexible, precise monitoring of business workflows Call Graphs deliver code-level insights and enable faster root cause analysis. Service map grouping visually groups related services by indexed span tags and tracks their health, aligning with how teams work Service instance visibility improves correlation between application and infrastructure data. Together, these capabilities deliver a single APM solution for organizations building and operating hybrid or microservices-centric applications. Read our blog post for more details.   Enriched synthetics alerts for more actionable notifications  When a synthetic test fails, responders often waste time hunting for context. Now you can customize detector alert notifications with rich Synthetics run metrics, including step-level failure details, direct URLs to the failed run and screenshots, and more. This lets you determine the cause of a run failure directly from the alert payload sent to Splunk Cloud or third-party tools. Check out the new Synthetics run metrics here. The default alert notification now includes these metrics in a cleaner, easier-to-read format, helping teams triage incidents faster and reduce downtime.   Custom Observability Roles in Splunk Cloud Milestone 2: All Capabilities There is no uniformity to how companies and teams are organized. Customers need flexibility and better control over who can access what. Splunk Cloud Administrators can now create custom Observability Cloud roles in Splunk Cloud that match their organizations unique personas. All observability capabilities are now available in Splunk Cloud to centrally manage users — simplifying administration and consistency across Splunk Cloud and Observability Cloud. Customer roles in Splunk Cloud benefits: Improved access management: Administrators can create roles that precisely match their organization's unique user personas. This ensures that users are granted only the "least privileged" permissions necessary for their tasks, thereby improving overall security posture. Enhanced security with least privilege permissions: As part of the Unified Identity integration, it allows for centralized management of users and roles, simplifying administration and consistency across Splunk Cloud and O11y capabilities. Tailored access control: It enables granular control over who can access and manage specific O11y features and pages, aligning access more closely with job functions and responsibilities.    Metrics Finder React Migration We’ve made improvements to the user experiences in the Metrics Finder tool which enables customers to find, view, and edit metrics and metadata in their Splunk Observability instance. The new user experience changes provide: Friendlier and snappier autocomplete experience: Users can start typing and immediately see results. Home page category organization changes: Users will see containers containing categories instead of lists Filter UI changes: Users can see all = / != options instead of needing to mouseover/hover over each name:value filter suggestion. Results display improvements:  Clicking on a metric name opens additional details. There is now a separate “View in chart” link to support that behavior. Users can click to expand all details and related properties.  Users can see more metric names before needing to scroll.    Observability Navigation Drawer   The Observability Navigator in Splunk Observability Cloud offers a seamless and intuitive user experience by streamlining navigation and improving discoverability. This new feature provides consistency in the look and feel of different applications across our portfolio. The change simplifies user’s access to navigate to the experiences they need in Splunk Observability Cloud. Its key benefits include: Intuitive Navigation: Users can quickly find what they need without extensive clicking, as the navigation structure aligns with typical workflows. Workflow Alignment: The layout prioritizes frequently accessed items at the top, core full-stack observability products/features in the middle, and data management/settings at the bottom. Enhanced Discoverability: Navigation categories make it easier to explore and highlight key features, including new products, helping users understand the overall structure of observability components. Flexibility and Scalability: The design supports future growth, allowing for the integration of new areas like Security and Optimization without overwhelming the user. What’s in Alpha / Beta Now Splunk Database Monitoring   Get deep visibility into query performance and execution plans—correlated with app performance via Splunk APM—all in one tool for faster, smarter troubleshooting.  We’re seeking existing Splunk Observability Cloud customers who are using Microsoft SQL Server databases looking to empower application teams to troubleshoot and resolve database and query performance issues; minimizing the extensive back-and-forth between application and database administrators. Interested in joining this preview?  Sign up here.  Splunk Observability Cloud Multi-Org Management - Child Org Automation Preview Program  Splunk Observability Cloud introduces multi-org management self-service experience with APIs for child org creation enabling role-based data segregation.  Interested in joining this preview?  Sign up  here.  Splunk Observability Cloud Left Navigation Improvements  Get a sneak peek into Splunk Observability Cloud’s improved user interface for an easier and more intuitive experience.  This preview is best for existing Splunk Observability Cloud customers.  Interested in joining this preview? Sign up here.  Episode Summarization in Splunk IT Service Intelligence (ITSI)   Currently in alpha (private preview), new AI-Directed summarization of episodes in ITSI provide high level overviews in plain language of the notable events, service impact, & other metadata for troubleshooting & post incident analysis. Sign up here.   Business Insights in Observability Cloud Alpha Program Business Journeys, the key feature of Business Insights in Splunk Observability Cloud, empowers business owners and product managers to visualize, analyze, and optimize end-to-end business processes. Leveraging APM and RUM data, it simplifies troubleshooting by correlating technical performance with business impact. Features include up to 50 milestones, auto-discovery, and multi-application connection via transition keys, enabling cloud-based business process optimization. Sign up here.   Splunk Cloud Observability - Admin Permissions for OrgTokens Private Preview to assign - Admin Permissions for OrgTokens. Sign up here.  Splunk App Dynamics APM K8s Deep Linking Customers will experience an INTEGRATED approach that allows the existing AppDynamics customers to leverage the capabilities of Observability Cloud for modern applications and all infrastructure, by creating bi-directional integrations between the 2 products. Sign up here.  Splunk RUM <> Thousand Eyes Integration The RUM-TE integration helps Developer and SRE teams reduce Mean Time to Identify (MTTI) by quickly distinguishing between application and network-layer performance issues. Sign up here.  Observability for AI Observability for AI supports LLM Monitoring and Infrastructure Monitoring for AI components. Sign up here.  Digital Experience Analytics in Observability Cloud Alpha Program The preview program for O11y Digital Experience Analytics (DEA) offers selected customers an exclusive opportunity to explore and test this brand-new offering alongside RUM before its general release. Sign up here. Secure Application on Splunk Observability Cloud Secure Application on Splunk Observability Cloud is a new capability to lighten workload for application teams by providing direct visibility into runtime exploitable vulnerabilities and automatically mapping them to their corresponding application services. This allows teams to proactively address critical risks and safely de-prioritize non-exploitable ones. Sign up here.    ... View more

Automated Archival is a new capability within Metrics Management; which is a robust usage & cost optimization solution to combat concerns of growing observability costs. This new feature automatically routes and stores unused metric data in a low-cost archival tier using preset rules. After configuring the automation process, users can now delegate the archiving process to Splunk and have their unused metrics automatically archived, allowing them to more effectively reduce their costs and optimize their metrics volume at scale. This low-cost archival tier is approximately ten percent of the cost of the real-time tier and provides Splunk Observability Cloud customers with a solid low-cost option for long term storage of less valuable metrics. This provides easier control over metrics volume and streamline the data management experience. Learn more on how to Archive your metrics to reduce billing cost  Stay In the Know Read about all of the latest Splunk Observability Clouds Releases   ... View more

The SignalFx Smart Agent has reached End Of Support today, June 30th, 2023. While the agent can capture and export telemetry to Splunk Observability Cloud, Splunk no longer provides any support, feature updates, security, or bug fixes. Such requests are not bound by any SLAs. If you are still using the SignalFx Smart Agent, we recommend that you migrate to the Splunk Distribution of OpenTelemetry Collector. You can learn more about what this means for you and information about the OpenTelemetry Collector in this blog. This is a follow up to the email communications since December last year and updates shared in the Observability newsletters. ... View more

Over the past two years, we have been working hard to create the best experience for Splunk Observability Cloud customers. We feel that we have reached an inflection point where the Splunk Observability user experience far surpasses that of the classic SignalFx version (which is still accessible). That is why starting Sep 30, 2022, the “Switch to Classic” functionality will be removed. Access to the original user interface will no longer be available.                       What that means for you, the customer: There are no major changes to the experience for users other than not being able to access the “Classic” user interface There is no action required of admins or users of the product Any URLs containing “../classic/#/home…” will be redirected to the new URL path; which means nothing will break if you have classic URLs bookmarked. You will simply be led to the new user interface Thank you for being a customer of Splunk Observability Cloud and providing the feedback to continue making the product industry-leading. Have questions or need more clarification? Please reach out via the Support Portal. — Courtney Gannon, Product Marketing Manager, OpenSource & Observability ... View more

Beginning March 16, 2022, the world-class Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce.  What does this mean if I’m a NEW customer? Trial or POC users: Splunk Answers is the easiest route to get help.  If trial customers need help with password resets, they can call Customer Service.  Customers:  Opening a new case: Customers may use the Splunk Support Portal or call Customer Service.   Accessing the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. * Chat: No change (accessed from within the product) What does this mean for EXISTING customers? All open cases will be migrated to the Splunk Support Portal.  New cases cannot be created by emailing observability-support@splunk.com or signalfx-support@splunk.com. They will receive an automated response suggesting other routes to get support (Splunk Support Portal or Customer Service). Access the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. * Chat: No change (accessed from within the product) *Don’t forget that your Observability login is NOT the same as your  Splunk Support Portal login. You will need to create a Splunk account (if you don’t already have one) to access your cases. The  “Working with Support” deck explains how to register and submit a support case. — Courtney Gannon, Product Marketing Manager, Open Source ... View more