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Observability Support Update: Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce

courtneyg
Splunk Employee
Splunk Employee

Beginning March 16, 2022, the world-class Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce. 

What does this mean if I’m a NEW customer?

  • Trial or POC users:
  • Customers: 
    • Opening a new case: Customers may use the Splunk Support Portal or call Customer Service.  
    • Accessing the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
    • Chat: No change (accessed from within the product)

What does this mean for EXISTING customers?

  • All open cases will be migrated to the Splunk Support Portal. 
  • New cases cannot be created by emailing observability-support@splunk.com or signalfx-support@splunk.com. They will receive an automated response suggesting other routes to get support (Splunk Support Portal or Customer Service).
  • Access the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
  • Chat: No change (accessed from within the product)

*Don’t forget that your Observability login is NOT the same as your  Splunk Support Portal login. You will need to create a Splunk account (if you don’t already have one) to access your cases. The  “Working with Support” deck explains how to register and submit a support case.

— Courtney Gannon, Product Marketing Manager, Open Source

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