Hi @johan, I have observed few things after installing and testing the Splunk Add-on for BMC Remedy with ITSI. Below is the list of my findings. The TA can be installed and used for Ticket creation and all the functionalities are working fine. The Assignee group will be taken by default by the Splunk TA. No control over the assignee group. It is because the Splunk TA WSDL Action(parameter) is using as PROCESS_EVENT for ticket creation. Whereas it supposed to be used Action as CREAT_INCIDENT for ticket creation. The CI information is not processing by TA correctly. So, we can't control the Assignee group. In order to proceed, you need to create the Custom Addon by using Splunk Add-on builder. Create a Separate WSDL and username and password in order to access Remedy. And develop a script to Pass the payload in XML format to remedy. Before passing the payload test the payload in the SOAP UI.
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