i´m quite new to all this.
We aim to to integrate splunk to Remedy and later on ITSI/remedy to be able to create tickets etc.
I´ve been told from our Remedy expert that we can´t use the Splunk Add-on for BMC Remedy because.
"splunk addon seems to be built for ITSM which is a pre built module from BMC. We have a custom made"
Anyone who has any opinions/input regarding his statement?
If we´re not able to use the addon, any recommendations on how to proceed?
I have observed few things after installing and testing the Splunk Add-on for BMC Remedy with ITSI. Below is the list of my findings.
In order to proceed, you need to create the Custom Addon by using Splunk Add-on builder.