So when setting up a new Service in Splunk IT Service Intelligence, it allows you to select a Generic KPI or Select from a list of pre-defined KPI's provided by sSplunk (Thank you very much). I'm new to the Technology, so I'm still figuring it all out, but I feel there may be missing pieces of instruction on how to properly configure ITSI (When using non generic KPI's).
Each time I would try to use the non-generic KPI say for example: Under Operating System: Network Utilization, I select: Network Utilization: Total Packets/second (in/out). it doesn't return any results. In the beginning of the setup it allows you to click "Generated Search" It will show all the servers in your farm, but then it also shows tags at the top (that's when I gasped and begin to have hope!... so I'm here now trying to confirm the right way to do this)
I've been following Splunk's Guide here: http://docs.splunk.com/Documentation/ITSI/2.5.0/Configure/HowtocreateKPIsearches to try and configure this properly, but there's no documentation on how to get this to work.
My suspicion is that you have to manually tag each server to match all the predefined tags associated with the KPI you have so that when you use those KPI's it will return results. Is this the case? If so can someone please provide me a link from Splunk that explains in detail this process? Trying to do things by the book on the setup as ITSI is not the easiest to setup and we need for it to be extra accurate!
Thanks!
One reason why I didn't move forward with manually creating the tags an adding my servers was because I'm unsure if ITSI was suppose to create those tags once ITSI was installed and then I just go in there and plug in the name of my servers.
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