Hi, This looks like a known issue. What version of mobile agent are you using? Regards, Gaurav Soni ... View more

HI GUys, This issue mostly because of the communication issue between the controller and events service. The controller is failing to connect to the events service. Maybe because of cert  or because of firewall/proxy rules. You should look for the detailed error in Controller/logs/server.log.  Regards, Gaurav Soni ... View more

HI Gopal, Can you confirm if you can see the HTTP data on the APM side (in transaction snapshot for this request)? Regards, Gaurav Soni ... View more

Hi Gopal, Sorry for the delay. I will check and get back soon. Regards, Gaurav Soni ... View more

No problem Gopal, Your expectation seems to be correct. Just trying to understand better, when you say 'query', how are you querying this data? ADQL via Analytics or Analytics API? Regards, Gaurav Soni ... View more

Hi Gopal, If windows native app is not instrumented you might not see the usage under EUM. But if the required data is captured as a header on the server side, you can probably define a Data Collector on associated APM application and use that for usage analysis. Regards, Gaurav Soni ... View more

Hi John, Can you try the 'Manually Initializing the JavaScript Agent (Optional)' way from the doc that will ensure the js agent initializes after the angular bootstrap? if this does not work we can join a WebEx call tomorrow or on Monday to troubleshoot further. Regards, Gaurav Soni ... View more

HI John, The HAR is fine this time. I see the adrum.js is being loaded very early(before angular). PLease go through this document, this suggests couple of solution which will avoid the race conditions which could be the root cause. https://docs.appdynamics.com/pages/viewpage.action?pageId=42576688 Regards, Gaurav Soni ... View more

HI John, Can you regenerate and attach the HAR file with Content? The HAR you attach does not have response body. REgards, Gaurav Soni ... View more

Hi Selee, 1. We have some applications that have apache as a reverse proxy. For those servers, we are trying to use the mod_substitute module to auto inject the adrum.js. what is the recommendation in terms of hosting the adrum.js file? Since all of the apache servers are acting as a reverse proxy server, we cannot host any files on the apache server. - You can pull our latest agent from https://cdn.appdynamics.com/adrum/adrum-latest.js if the server does not connect to the internet you will have to host it on the application server or your private CDN. 2. for Servers that don't have apache webserver, what is your recommendations in terms of autoinjecting the adrum.js file.  - If your application is using jasper compiled JSPs then I will suggest using automatic injection  https://docs.appdynamics.com/display/PRO43/Automatic+Injection else, manual injection is the way to go. 3. does apache mod_substitute work for ember applications as well? - The injection should work but since there is no out of the box support for it. You will need to write additional code to use Javascript API to report the metrics back to EUM collector. https://docs.appdynamics.com/display/PRO43/Manually+Reporting+Events+with+the+JavaScript+API Regards, Gaurav Soni ... View more

Hi, Can you tell more about this application, like, how and when the angular is loaded? I do not see it getting loaded in the HAR file.  You need to make sure the adrum.js is loaded after the angular us bootstrapped.  Regards, Gaurav Soni ... View more

Hi Abhinav, Not for the Real User Monitoring, but AppDynamics Synthetic User Monitoring does capture the browser UI screenshot across the synth user journey in a session. https://docs.appdynamics.com/display/PRO43/Browser+Synthetic+Monitoring+Versus+Browser+Real+User+Monitoring Regards, Gaurav Soni ... View more

I will check with engg. team and get back. ... View more

I don't think analytics supports to create nested structured schema yet. I tried the flat json which seems to work. curl -X POST \ https://analytics.api.appdynamics.com/events/schema/games1 \ -H 'accept: application/vnd.appd.events+json;v=2' \ -H 'cache-control: no-cache' \ -H 'content-type: application/vnd.appd.events+json;v=2' \ -H 'postman-token: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \ -H 'x-events-api-accountname: eumanalytics_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \ -H 'x-events-api-key: ed22e5da-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \ -d '{ "schema": { "id": "string", "sessionID": "string", "transaction_flow": "string", "transactionid": "string", "transactiontype": "string", "requestorid": "string", "recordlocator": "string", "pseudocity": "string" "responsetime":"integer" } }' ... View more

Nevermind, this looks to be communication with SAAS analytics. let me reproduce this locally and get back. Regards, Gaurav Soni ... View more

Hi Atul, If you are using an on-premise events service, can you reproduce the issue and attach the events service log? Regards, Gaurav Soni ... View more

Hi Atul, Unfortunately, The Analytics events API only works with JSON payload. Regards, Gaurav Soni ... View more

Hi Nicolas, Nothing specific to Salesforce Commerce Cloud but in general, https://docs.appdynamics.com/pages/viewpage.action?pageId=40077665 discuss how to make configurations to enable CSP, so your application is compatible with Browser RUM. Regards, Gaurav Soni ... View more

Hi Nicolas, If the javascript agent is not injected into the page I will not expect the EUM data to show up.  I am no salesforce expert but If Salesforce allows you to locally host and include javascript, you may download the adrum.js from https://cdn.appdynamics.com/adrum/adrum-latest.js and include it from your application domain. Regards, Gaurav Soni ... View more

HI Bryan, When you said, "Problem Ended event doesn't trigger automatically after the login page becomes available again", do you mean it never ends event or it is delayed? Regards, Gaurav Soni ... View more

Hi James, As I said it's not a redirect from your application. You made a request from a browser which is being forwarded to some server/device before its reaching your server. That is what shown as redirection time. Your application server is not even in the picture at this point. It's part of server connection time. Does the Desktop use any proxy to forward the request? Regards, Gaurav Soni ... View more

HI James, This is not your about redirection from your application. It's time spent between redirectStart and redirectEnd during server connection. It could be URL forwarding as well. What devices is your request passing through? Regards, Gaurav Soni ... View more

Hi Mahmood, Sorry for delayed response. Do you say you can now get the custom user data in EUM now? If yes, that's great, if not, let me know the outstanding issue please. Regards, Gaurav Soni ... View more