How do I exclude errors and exceptions from detection?

[ahmed_zaki]

Hello,
recently I was configuring exceptions and ignore messages guided by this article. I was having the following exception that needs to be ignored
I get the exceptions info from the stack trace was as follows:
SamisWsFault:WebservicesFault:

SamisWSFault:WebServicesFault:.com.ibm.ws.webservices.engine.WebServicesFault <some messages> at
rest of stack trace....


I created three rules to include as follows:
  1- 

    class=SamisWsFault:WebservicesFault:
    message=Is not empty

  2-

 class=SamisWsFault:WebservicesFault:com.ibm.ws.webservices.engine.WebServicesFault

  message=Is not empty

3-

    class=com.ibm.ws.webservices.engine.WebServicesFault
    message=Is not empty

and also I added the messages I want to ignore in the ignore messages sections but I still see these exceptions keep flooding into my applications and apparently these rules didn't work anyone could help me here where I go wrong.

Thanks in advance

^ Edited by @Ryan.Paredez for readability. This conversation was originally on this TKB article: How do I exclude errors and exceptions from detection? 

[Claudia_Landiva]

Hello, @ahmed.zaki 

After some digging, the feedback I've received is that a review of things like debug level logs and error snapshot screen captures would be needed. Thus, could you open a Zendesk case?

My ask for the Community is that you come back and tell us what you learned! 

Kind regards,

Claudia

[Mark_Byrne · Accepted solution]

Hi there,

Regarding class=SamisWsFault:WebservicesFault:com.ibm.ws.webservices.engine.WebServicesFault

Are SamisWsFault and WebservicesFault classes? If so, try specifying the full class paths e.g.

xxx.xxxxx.SamisWsFault:xxx.xxxx.WebservicesFault:com.ibm.ws.webservices.engine.WebServicesFault

All of the Exception classes from an error need to be in the colon delimited list. A good way to see them all is in a transaction snapshot-> Slow Calls and Errors -> Errors, rather than the Troubleshoot-> Errors-> Exceptions list which just displays a single error

Mark