And also, add the Tier into the display of the business transactions, and count the number of Business Transactions per Tier including the ones that do not have performance data. It is possible that you have the limit of 50 in a Tier. Mark ... View more

Hi @Viji.Radhakrishnan  I'm not sure I can answer your question, but you might be able to get a better picture by looking at the underlying metric values in the Metric tree. These are stored under Overall Application Performance|Tiername|External Calls|* These are the flows between tiers. To see the total number of errors for a tier you'd have to look at all of the flows. Mark ... View more

Hi @DOMENIC.COCULLO  Are you able to share a screenshot of the Health Rule critical condition for HTTP errors? Mark ... View more

Hi Yigit, Is your controller licensed to use Analytics? If so, does the user you are logged in as have permissions to use Analytics? Mark ... View more

Hi Jason, I've started up a 21.10 machine agent with server visibility disabled and it is passing stats across to a controller, albeit a fully licensed one. Can you confirm there are no error messages appearing in the logs after the lines you've shared above? Mark ... View more

Hi Jason, Is Server Visibility part of the trial license? If so, can you try enabling it via the config: <sim-enabled>true</sim-enabled> This should be needed, but worthwhile giving a go. Mark ... View more

Hi Bill, The way I am doing something similar is through a custom curl script pulling the same information that the Controller UI Events page queries and shows. I'm doing it for each Application, it sounds like you're after the info on a Node basis. Mark ... View more

Hi @Ujjwal.chhabra  In order to determine what values of standard deviations I would recommend looking at the metric in the Metric Browser as shown in the attached picture. Turn on the Shade option (bottom right) and Configure the range (top left). This shows the calculated standard deviations above the baseline for the time period - note that this can change every hour. Review the data across a wider timeframe - we often different performance early in the morning as systems are warming up. With the example attached I would pick 2 standard deviations as a warning, 3 standard deviations as critical. I would also define the health rule so that it looks for multiple occurrences in a time period e.g. 5 in 30 minutes, so as to avoid a single peak generating an alert. The majority of our Health Rules are defined with 2sd for warning, 3sd for critical, however we do have a set that are set at 3sd and 4sd respectively as they were triggering too frequently Regards Mark ... View more

Hi Sahil, I wondered if that was the case. The only other thing I can think of, which might not be appropriate in your case, is to use the Error Detection configuration to ignore all HTTP errors apart from the 500. This of course would mean you would lose visibility of the other errors codes, so probably isn't a good option. Mark ... View more

Hi Sahil, If you have Analytics, then you could define an Analytics metric with a query similar to this: SELECT count(*) FROM transactions WHERE transactionName = "BT1" and userExperience = "ERROR" and segments.errorList.errorCode = "500" And then define your Health Rule based on this metric. Mark ... View more

Hi Vinay, The first thing I would check is connectivity from your host to the AppD SaaS controller - is there a proxy server between them for example? The second thing would be to look for any alerts in the controller indicating a license error Mark ... View more

Hiya, Standard deviations will work better if you have periods where the range of values is wider than other period - an example might be more varying response times during busy times, as opposed to quieter times. Comparing against a Standard Deviation will reduce false alarms in those scenarios compared with a comparison against baseline percentages. If the range of values is constant over time, always distributed over the same range, then a Baseline Percentage would work just as well. To demonstrate this, I would recommend finding an example in your Metric Browser of a series where the baseline changes by a small amount from hour to hour, but the range varies widely - this should also have larger shaded Standard Deviation values. I've attached an example - we don't want the spike at 7:50am to generate an alarm as we know performance can be a little erratic first thing in the morning. It is well over the baseline though. Mark ... View more

Hiya, What are your trigger conditions for the rule? Are they a simple count, or deviation from baseline? If so, you could try setting the rule to look for multiple occurrences in the last 30 minutes. We've found this can substantially reduce the violations created by single spikes. The process I go through for this is to look at each event, examine the data points in the metric browser that caused the event to trigger, and determine whether it was a true or false positive. From there I try to figure out a rule that wouldn't be triggered by the false positive. It can be a very iterative process.... Mark ... View more

Hi Bojan, I can confirm that it doesn't show anymore with the 20.6 version - we received the SaaS upgrade last week. Mark ... View more

Hi Blaine, We've raised a support request for this, and have had acknowledgement that the UI team are looking at a better way of doing this. Mark ... View more

Hi there, I believe the NetVizAgentRequest  error is not being able to connect to the Network Visibility agent.We get this error all the time for agents that work fine. If you are having problems connecting to your controller then I would recommend ignoring all the NetVizAgentRequest errors, and looking for a different error message. Mark ... View more

Thanks, We raised it with AppD as well, and they managed to find a single occurrence of an anomaly in our controller. It was extremely deviant from baseline, and the health rules we had set up noticed it sooner than the anomaly triggered. Mark ... View more

Hi Deepak We are experiencing the same thing - no anomalies despite Health Rules being triggered. Did you ever get an answer to your question? Thanks Mark ... View more

Hi Arun, If you have an on-prem controller, I would have suggested trying to add the certificate to the keystore of the server. It looks like someone else has run into this problem, tried to do this, then had subsequent problems. You could perhaps try something similar? https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/HTTP-Request-failing-due-to-self-signed-cert-on-target-server/td-p/34697 Mark ... View more

Hi Arun, By the looks of things you are trying to send an alert to a HTTPS server that is using a certificate that has not been signed by one of the main Certification Authorities - is it perhaps self signed? Mark ... View more

I think the only way may be to recursively call the API to retrieve the hierarchy as defined here: https://docs.appdynamics.com/display/PRO45/Metric+and+Snapshot+API Mark ... View more