Cannot talk to the controller

[CommunityUser]

This is the error that I get below. I have turned off SSL and I am connecting to the SaaS controller on port 80. I can connect fine via my internet browser.

The application is a Java App and using a Jboss.

Where am I going wrong and what do I need to change to resolve this error?

[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,059 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:8260, Name:appdynamics.ip.addresses, Value:10.204.30.117,fe80:0:0:0:8c84:6040:3171:9bb7%eth3,fe80:0:0:0:0:5efe:acc:1e75%net4, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,059 INFO ConfigurationChannel - Sending Registration request with: Application Name [ACMEOnline], Tier Name [Inventory], Node Name [JBoss@LG007847:7800], Host Name [LG007847] Node Unique Local ID [JBoss@LG007847:7800], Version [Server Agent #4.5.5.24422 v4.5.5 GA compatible with 4.4.1.0 r6c48e890b0e5e4bdb691d9c7ded0d6cad742a64e master]
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,072 ERROR ConfigurationChannel - Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]: java.net.UnknownHostException: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,072 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [biker201812211313555.saas.appdynamics.com], port[80], exception [Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]]
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,072 WARN AgentErrorProcessor - Agent error occurred, [name,transformId]=[com.singularity.CONFIG.ConfigurationChannel - java.net.UnknownHostException,2147483647]
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,072 WARN AgentErrorProcessor - 2 instance(s) remaining before error log is silenced
[AD Thread Pool-Global0] 30 Dec 2018 10:45:22,072 ERROR ConfigurationChannel - Exception: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server
java.net.UnknownHostException: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server

[Naoto_Yamamoto]

Hi Richard,

Thanks for posting the question on the Community.

Could you check your agent server’s firewall outbound setting? You need to allow outbound connections for these IP range:103.28.248.0/22 for your SaaS controller. This is documented in here: https://docs.appdynamics.com/display/PAA/SaaS+Domains+and+IP+Ranges

If it does not work, could you share your complete log directory?

Many thanks,

Naoto