I have trialled v4.3 and it has now switched to the free version. My problem, however, existed prior to the license change. This is not a connectivity issue, as the browser can open a window to splunk.com with no problem. The test workstation is running Windows XP SP3.
When clicking the 'Learn more' link on an entry in the License Manager screen, after 10 seconds the page simply displays "Unable to access online documentation". On examining the source for the page, it appears that I am missing an entire folder tree, viz. [webroot]/en-GB, as in:
Having said that, the installing MSI doesn't contain an entry in the Directory table to create that folder. Perhaps one of the myriad Custom Actions does that....
I receive "Unable to access online documentation. Please ensure docsCheckerBaseURL in web.conf is correct." with pop-up blocker turned off, no blocking. Do you know what the configuration for docsCheckerBaseURL in web.conf should look like? https://localhost:8000/en-US/help?location=learnmore.datamodel.about
I have other extensions, but none are blocking. I get "help?location=manager.apps.local:142 GET http://docs.splunk.com/Documentation/pro/7.1.2/manager.apps.local/prod/default?locale=en-US&product=... net::ERR_ABORTED 404 (Not Found)"
Correction. I can't reproduce the issue here. Apologies for the confusion. I was not looking at 7.1.2.
In 7.1.2 (for real), in a fresh local installation, the help links work for me.
correctly resolves to
There are a few possible causes for the help links to fail.
I have EFF Privacy Badger on my (Chrome) browser. I was getting this same thing. After reading this I disabled it for my Splunkweb site, and now the Splunk Documentation and Tutorial buttons work correctly.
When I get this message and I do
<ctrl><shift>I a pane opens on the right which shows this (Chrome, by the way):
Failed to load resource: net::ERR_BLOCKED_BY_CLIENT quickdraw.splunk.com/help/pro/6.5.2/splunkcore.homepage.docs/prod/default?locale=en-US&product=enterprise:1
quickdraw.splunk.com to the Disabled Sites list in Privacy Badger, and tried it again, and got the exact same thing.
I tried this on a co-workers browser and it worked fine, and then I noticed that quickdraw.splunk.com had redirected to docs.splunk.com, so I added that into the Disabled Sites list and it still does not work.
What did you do in Privacy Badger to allow this to work properly?
Okay, I figured it out. I had to click on Privacy Badger icon after the error occurred, then click on Disable Privacy Badger for this site.
Why manually editing the exception list did not fix it I do not know. But it works now. I reported this to IETF
I am having the same problem on two separate servers: Brand new fresh install of Splunk for Windows. The URL in question:
I have uninstalled and reinstalled Splunk, this time opting directly for the free license. I am still prompted, after 10 seconds, "Unable to access the online documentation".
Interestingly, the free license is set to expire 6 days AGO!