#Random
This is a place to discuss all things outside of Splunk, its products, and its use cases.

How do i file a Splunk Support Case/ contact Splunk Support?

vhallan_splunk
Splunk Employee
Splunk Employee

I am assigned to my accounts support entitlement however i am not sure what the process is to file a support case?

Tags (2)
1 Solution

vhallan_splunk
Splunk Employee
Splunk Employee

There are 3 ways to file (or raise) a successful Support Case with Splunk. However you will need to be assigned to your Companies active Enterprise or Global Entitlement before doing so otherwise your case may navigate into our Community Queue which is not often monitored by our Engineers.

1. Support Portal (the best way to file a case)
Login into "splunk.com" and navigate to "Support & Services" on the top left of the page and then click onto "Support Portal" on the drop down list

2. Email
You can email us at "support@splunk.com" which will file a default P3 case. Please note your email address must be associated with your accounts entitlement.

3. Phone
You can call our Support line on (855) SPLUNK-S or you can find local numbers here

Hope this helps!

View solution in original post

vhallan_splunk
Splunk Employee
Splunk Employee

There are 3 ways to file (or raise) a successful Support Case with Splunk. However you will need to be assigned to your Companies active Enterprise or Global Entitlement before doing so otherwise your case may navigate into our Community Queue which is not often monitored by our Engineers.

1. Support Portal (the best way to file a case)
Login into "splunk.com" and navigate to "Support & Services" on the top left of the page and then click onto "Support Portal" on the drop down list

2. Email
You can email us at "support@splunk.com" which will file a default P3 case. Please note your email address must be associated with your accounts entitlement.

3. Phone
You can call our Support line on (855) SPLUNK-S or you can find local numbers here

Hope this helps!

MuS
SplunkTrust
SplunkTrust
Get Updates on the Splunk Community!

Synthetic Monitoring: Not your Grandma’s Polyester! Tech Talk: DevOps Edition

Register today and join TekStream on Tuesday, February 28 at 11am PT/2pm ET for a demonstration of Splunk ...

Instrumenting Java Websocket Messaging

Instrumenting Java Websocket MessagingThis article is a code-based discussion of passing OpenTelemetry trace ...

Announcing General Availability of Splunk Incident Intelligence!

Digital transformation is real! Across industries, companies big and small are going through rapid digital ...