Issue converting from Splunk Enterprise free trial to fully licensed setup

[kenharford823]

I installed an Enterprise Trial version of Splunk, however I want to change the license to a full Enterprise license and Splunk will not let me. The Trial period has not expired. Here is the error message I get:

Bad Request — Splunk.License: failed to add reset license from license group:'Enterprise' to active license group:'Trial'

Any ideas as to how to get this to work will be greatly appreciated

Thanks
Ken

[traxxasbreaker]

When you're on the Licensing page, try hitting "Change license group" and switching to an Enterprise license first. I suspect it's still set as a Trial license and isn't letting you add the full Enterprise license because the license group type doesn't match.

[kenharford823]

I did try that, but it doesn't seem to want to change groups for some reason

[kenharford823]

Hold a sec, I think I maybe trying to install an expired license!! Dohhhhhhhhh

[traxxasbreaker]

That would do it 🙂

[lfedak_splunk]

Heya @kenharford823, Did you get this to work?