Default controller database root password

[CommunityUser]

I am in the process of installing EUEM in "demo mode" on my AD controller.  As part of the install process, it is prompting me for the Controller Database Root User Password.  I am not sure if this is something we (my company) ever supplied, but if we did, I have no idea what it is (I inherited this after it was installed by someone else).  Is there a default value I can try?  Is the password available in a config file somewhere I can look up?

This is for an on-premise controller running on Windows in case it matters.  

[Arun_Dasetty · Accepted solution]

Hi,

Can you please provide the value in .rootpw file under <Controller_install_dir>\db\.rootpw and see how it goes?

Let us know if that information helps. 

Regards,

Arun

[CommunityUser]

Thanks for the response.  I found the file you mentioned and the password in it.  I provided that passwod and still get this error message:

Exception while connecting to the database: java.sql.SQLException: Access denied for user 'root'@'localhost' (using password: YES).

I have verified that the database is up and running, and that port 3388 is open for connections.  Any chance that the user account is something other than "root"?

[CommunityUser]

Disregard my follow up response.  In playing around with some other options, I restarted the installer, put in all the same values including the value from .rootpw, and the install went through, so that appeared to have worked.  Thanks for the help.