There is no "set up" link in SplunkCloud app manager — how do I configure xMatters Actionable Alerts for Splunk without this?

[nmclaughl1]

After installing on a search head I have filesystem-access to, I was pleased to discover I could configure xMatters credentials in Splunk's /manager UI and proceed to test & verify Saved Search -> Alert Action -> call xMatters -> receive Notifications.

After SplunkCloud Ops installed the same version in a maintenance window (SH requires restart), the link was not visible in the SplunkCloud /manager.

[lakshman239 · Accepted solution]

In your dev/test instance, your configurations appear in $SPLUNK_HOME/etc/apps//local

You can create a custom app with local folder having similar config but with production details and ask splunk support to deploy it. It should work. [ you can test the same in in your dev, by creating the custom app having contents/configs of local folder].

I assume you have followed https://help.xmatters.com/integrations/logmgmt/splunk.htm?cshid=Splunk

[nmclaughl1]

copied the URL from a non-prod, non-SplunkCloud instance and I was able to access the configuration properties for the splunkbase.splunk.com/app/2901/ App, xMatters Actionable Alerts for Splunk

https://localsplunk.domain.com/en-US/manager/xmatters_alert_action/apps/local/xmatters_alert_action/...
https://private.splunkcloud.com/en-US/manager/xmatters_alert_action/apps/local/xmatters_alert_action...

...didn't need the absent link in /manager afterall.

[richgalloway]

@nmclaughl1 If your problem is resolved, please accept an answer to help future readers.