hello all, I'm trying to install Controller jobs and I get this error. Task failed: Upload os packages prerequisite validation script on host: smartnet-virtual-machine as user: smartnet with message: Error occurred while performing the file operation: copy java.nio.file.AccessDeniedException: /home/smartnet/appdynamics/platform/product/controller/check-prerequisite-packages.sh Can anyone help? ... View more

hello all, I try to start enterprise console after finishing installing it in Ubuntu with https://host-virtual-machine:9191 and dosn't strat (Unable to connect) i tried navigate to /bin and start-platform-admin through terminal and "i get command not found" . ... View more

Hello all, lately, I got an on-prem license on VM Mac Address. I received the license mail but I got some problems to start. 1- the old controller license still reading the old SaaS free trial license and I couldn't change it.  because I need to install the enterprise console and the controller with new on Prem license.  2- the required environment is ubuntu and my VM MAC address is windows , 3- on the platform install lab file I got info about using AWS with giving information on the file sent by the supportive Sales engineer but it doesn't work as root or even user. so what do you recommend if you have advice for any of the above.  ... View more