Dear Regina, I am more interested in closed cases. Let me explain my view. For eg. I get an issue with JAVA agent working with some different application which is rarely used by customers around the world. And such case was already experienced by some customer and support has provided a solution after lot of troubleshooting and resolved it. Now that ticket was closed back in 2023. It is a collection of brainstorms from experts and a great knowledge base. If the closed cases become volatile with this new migration, then when the similar issue occurs support team, consultants and customers have to again sit for hours to find out the solution.  There are many instances similar to this. It will take years for Cisco to build such a valuable knowledge base again. My humble request is to have the database of older just as reference point instead of deleting it forever. Thanks for considering my request. Jananie ... View more