FYI on the migrated cases,  we migrated 30 days of data from May 14th on,  so if you put in a range of 90 days,  you'll still only be able to see 30 days (well from May 14th) of data for now. @Mukesh.Singh  for SSO/Federated customers,  you'll still be able to log in using SSO to the AppD Portal,  but since Cisco support tools require a CCO ID,  Federated customers will need to go through the same process to get a CCO ID and then when you need to open a case you'll need to log in with that CCO ID.  If your company is having challenges,  please 1:1 me at regmoore@cisco.com and we'll get you some support. ... View more

Joanne (and others):  If you're still having login issues after following the instructions to reset a password after you've received an email that your account has been migrated, contact the Cisco Identity Support team by heading to the help portal  web-help.cisco.com. Also at the bottom of the login screen, there is a 'Contact Support' link that directs you to the same email. As always for product issues after login,  open a case within the AppD Admin portal. ^Comment edited by @Ryan.Paredez  on 10/17/2024 to include the link to the help portal  ... View more

Hi Jananie,  just to clarify all open cases will be migrated and available in the new Cisco Support system,  Support Case Manager regardless of age.  In addition you'll get the last 30 days of Closed cases (ie:  from May 14 - June 14th).  I assuming for your use case above you're mostly interested in open cases (current issues) so you should be well covered. ... View more