What are AppDynamics’ help options, when should I use them, and how can I find them? AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you. TABLE OF CONTENTS SELF-HELP IN-PERSON HELP PROFESSIONAL SERVICES Call a consultant    ✓   AppDynamics learning in Cisco U ✓ ✓   Documentation Portal  ✓     AppDynamics Community: Forums, Knowledge Base, Idea Exchange  ✓     New product features and release announcements ✓     AppDynamics Trust Center ✓     Downloads ✓     AppDynamics Resources ✓     License Entitlements and Restrictions   ✓   Support Portal   ✓   Also, see Additional Resources Call-a-Consultant  Need 1:1 advice on how to use AppDynamics products? AppDynamics customers can set up a meeting with experts with Customer Success Specialists. Call-a-consultant meetings are limited to 30 minutes, though there is no limit to the number of meetings a customer can request. Possible topics might be: Installation and configuration Custom Dashboards Best APM practices End User Monitoring (EUM) Business performance monitoring products Though this service, our customers can have ready access to a technical consultant to help answer quick questions or receive guidance on technical configuration related to AppDynamics. The service has a follow-the-sun model of work-day coverage, with consultants in AMER, EMEA, and APAC time zones. Based on the requestor's time zone, the meeting will be routed to a consultant who is ready to assist. To get started, fill out this form.  Table of Contents   AppDynamics learning in Cisco U Explore a variety of self-paced and instructor-led educational tools to help you successfully configure, manage, and monitor applications with AppDynamics.    Cisco’s learning platform, Cisco U.,offers tech learning in an engaging experience designed around your needs. You’ll find personal guidance, a catalog of Cisco and Cisco-adjacent training, including AppDynamics product training, and a global community for discussion and support.    Learn more about what Cisco U. has to offer Start accessing AppDynamics learning and more by registering for a free Cisco U. account.  Table of Contents Documentation Portal Search the Documentation Portal — or browse by product area—to get an overview of the product. New to AppDynamics? Check out these pages:  Splunk AppDynamics SaaS: Getting Started  Cisco AppDynamics On-Premises: Plan Your Deployment  Get Started with Cisco Cloud Observability  Table of Contents AppDynamics Community Get involved in any area of our Community! Discussion Forums | Engage in a  peer-to-peer discussion area where you can  Find accepted solutions Get guidance offered by Community members  Ask questions of the Community You can also share what you have learned to enhance discussion in the community.  Knowledge Base | Leverage this collection of expert-written articles meant to give practitioners a deeper dive into specific topics. Here you will find best practices, troubleshooting help, tips, upgrade checklists, and more.  Help improve article quality by asking clarifying questions and contributing your own experiences. Idea Exchange | AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange.  NOTE | You must have an active Splunk Account to access the Ideas Portal Table of Contents New product features and release announcements See Product Announcements and Alerts for information, including:  Product Announcements Security Advisories Support Advisories End of Support Notices End of Life Notices Table of Contents AppDynamics Trust Center In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like: Architectural and technical controls Continuous monitoring Incident response Secure Development Lifecycle Security Automation Vulnerability Management Testing and Verification Table of Contents Downloads Access and download binary right from your Accounts profile, using the link in the left navigation bar. Table of Contents AppDynamics Resources Find AppDynamics-produced and written resources, such as: analyst reports case studies datasheets eBooks videos webinars white papers, and more  Table of Contents License Entitlements and Restrictions Contact your AppDynamics Account Manager with licensing-related questions. Table of Contents Support Portal File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket? Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal. NOTE | Support Portal access is limited to Company Admins. Please check with your AppD rep if you require access or have questions. Table of Contents Additional Resources Advanced AppDynamics troubleshooting and tools  ... View more