Thanks @Claudia.Landivar. And @Pablo.Jaña Yes please let us know how it goes.  ... View more

 For faster resolution and tracking, can you please send the attachment in an email to [Redacted]? That will ensure that the support team responds to your queries better and faster.  Thanks,  Vishaka  ^ Post edited by @Ryan.Paredez to remove email from post. We suggest not sharing emails in community posts.  ... View more

Thanks for reaching out to us. While this is an author supported extension and is not officially supported by AppDynamics, we will troubleshoot any basic machine agent configuration related issues on a best-effort basis.  To troubleshoot missing custom metrics, please go through every step in the Extensions Troubleshooting Document. If the issues still persist, please email us at [Email redacted]  with the following for us to assist you better: 1. monitor.xml (<MachineAgentHome>/monitors/<ExtensionMonitor>) 2. Controller-info.xml (<MachineAgentHome>/conf/controller-info.xml) 3. Enable Machine Agent `DEBUG` logging by changing the level values of the following logger elements from `INFO` to `DEBUG` in `<MachineAgent>/conf/logging/log4j.xml`: <logger name="com.singularity"> <logger name="com.appdynamics"> 4. After letting the Machine Agent run for 10-15 minutes, attach the complete `<MachineAgentHome>/logs/` directory. ^ Post edited by @Ryan.Paredez to redact the email. Please do not share emails publicly on posts.  ... View more