Installation has not completed successfully and there is no account created for the user, only system account is present in database. So please delete the complete controller directory and re-install the controller and see if it succeeds. mysql> select * from account \G; *************************** 1. row *************************** id: 1 account_key: 10a4f4a2-5cfa-11e7-8039-005056863b50 version: 0 name: system global_account_name: system_10a4f4a2-5cfa-11e7-8039-005056863b50 display_name: system controller_url: NULL notification_config_id: NULL saml_authentication_config_id: NULL ldap_configuration_id: NULL security_provider_type: INTERNAL access_key: -001-24-mykoN6eQJKVvbtzwvq2lqw==45omhEZkWhLRZqbXnDcYog== expiration_date: 2145916800000 coradiant_integration_url: NULL coradiant_integration_enabled: 0 edition: ENTERPRISE start_date_of_trial: NULL end_date_of_trial: NULL original_email: NULL original_first_name: NULL original_last_name: NULL original_company_name: NULL timestamp: 1 deleted: 0 marked_for_purge: 0 eum_account_name: NULL eum_cloud_license_key: NULL eum_event_service_key: NULL initialized_with_licenses: 0 require_strong_passwords: 0 encryption_scheme: scs created_on: 1 1 row in set (0.00 sec) .   ... View more

Can you provide below details to assist you on this? 1)Controller/install.log 2)Controller/.install4j/installation.log 3)Controller/logs/server.log 4)Login to controller datbase and send below query details. Controller/bin/controller.sh  login-db Mysql> select * from account \G; ... View more

From the controller UI we don't have option to see who all logged in, but we can query the database to get the list of user logged in. Please run below query to get the users list. select from_unixtime(ts_ms/1000),account_name,user_name,action from controller_audit where action like '%login%' and user_name!='system';   ... View more

There is no API to get the list of account with IDs, you can  get account details only if you know the account ID. You can query the controller database to get the account IDs like below: Get all the account with IDs: select id as AccountID, name as AccountName from account; Get specific account ID: select id as AccountID, name as AccountName from account where name='<Account Name>'; ... View more

make sure the controller host, port, account name and access key parameters are properly filled in controller-info.xml file present under "<machine-agent>/conf" directory and then restart the machine agent to see if it works fine. if it still doesn't work then check the"<machine-agent>/logs/machine-agent.log" for any erros.   ... View more

we wont be able to display Health Rule status and event details on same widget in a dashboard, but we can add one more widget with events list which will show the events list when the health rule is violated. ... View more