About Balakrishna_Vad

Balakrishna_Vad · ‎10-12-2018

Hi Alex, 1. What should we expect to get in the first place? Is the integration supposed to push everything necessary to create Service/Application maps in ServiceNow or is there manual configuration necessary as well? Answer: There is no manual configuration step involved here. Can you elaborate where exactly is the issue here? 2. Are there any documents or guidelines for troubleshooting issues with the integration? From the UI it says the syncronization for all items is successful. Answer: Please send us the logs by following the Troubleshooting section on the integration page to troubleshoot further. If possible, please create a helpdesk ticket by emailing to help@appdynamics.com with all the configs and logs, that way it is easier to track the issue. Thanks, Balakrishna

Balakrishna_Vad · ‎03-23-2018

Hi Gaurav, Can you please open a support ticket by going to https://www.appdynamics.com/support and providing the config.yml and machine agent debug logs? Once provided, we will look at your config and logs and update you accordingly. Thanks ^ Edited by @Ryan.Paredez to remove the email address and added the link to AppDs Support Center. Please do not share emails on community posts for security and privacy reasons.

Balakrishna_Vad · ‎02-27-2018

Hi Eshwar, We would recommend going through the extension documentation (https://www.appdynamics.com/community/exchange/extension/log-monitoring-extension/) and giving it a try once. In case of any difficulty, please raise a support ticket by emailing [Redacted] with all the config and log files. Thanks ^ Post edited by @Ryan.Paredez to redact an email address. Please do not share email addresses in community posts for security and privacy reasons.

Balakrishna_Vad · ‎12-25-2017

Hi Appy, Can you let us know the document that you are following for this SNMP Trap Alerting Integration? That way it will help us to identify and troubleshoot the issue from AppDynamics perspective and suggest you further steps. Thanks

Balakrishna_Vad · ‎11-14-2017

Please have a look at the source code available on GitHub. They could be a starting point. https://github.com/Appdynamics/servicenow-api-alerting-extension https://github.com/Appdynamics/jira-alerting-extension https://docs.appdynamics.com/display/PRO44/Build+a+Custom+Action Thanks

Balakrishna_Vad · ‎07-11-2017

Yes, the structure is correct. For example if you are monitoring two ES servers using the extension, the encryptionKey remains the same for both the ES sever passwords. servers: - displayName: Server1 uri: "http://localhost:9200" username: "" passwordEncrypted: "" - displayName: Server2 uri: "http://localhost:9200" username: "" passwordEncrypted: "" encryptionKey: ""

Balakrishna_Vad · ‎07-11-2017

Is the below structure maintained? Please note that encryptionKey is common to all the passwords in the config.yml. If issue still persists, please open a support ticket by emailing to help@appdynamics.com with config.yml and machine-agent.log servers: - displayName: Server1 uri: "http://localhost:9200" username: "" #password: "" passwordEncrypted: "" encryptionKey: "" Thanks, Bala

Balakrishna_Vad · ‎07-09-2017

Hi, Please use the below format in case of password encryption. Note that password is commented out, instead passwordEncrypted and encryptionKey is used. servers: - displayName: Server1 uri: "http://localhost:9200" username: "" #password: "" passwordEncrypted: "" encryptionKey: "" As you have rightly said, the password string while using the utility jar is the plain text password. Please let us know in case of any more questions. Thanks

Balakrishna_Vad · ‎06-28-2017

Hi Sujith, uri is the address where the elastic search instance is running. Extension connects to the elastic search REST API endpoint to fetch metrics. displayName is to categorize all the metrics that are fetched from this extension to appear under this name in AppDynamics metric browser. The user should have permissions to access elastic search REST endpoints inorder for this extension to work. Hope this answers your questions. Thanks

Balakrishna_Vad · ‎06-22-2017

Hi Barry, The following error is because you don't have the federation plugin installed on RabbitMQ instance. [Monitor-Task-Thread2] 21 Jun 2017 14:10:55,135 DEBUG RabbitMQMonitorTask - Error while fetching the '/api/federation-links' data, returning NULL Please refer here for more details (http://www.rabbitmq.com/federation.html). In case of further issues, we suggest you to raise a heldesk ticket at help@appdynamics.com with all the configuration and log files. Thanks

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