Hi Arun, Required certificate is now installed in the controller truststore. Could you please check now? Regards, Saradhi ... View more

Hi Arun, I am unable to access https://panjal.opsramp.net/ Hence not able to check the root cert that signed the private key for this URL. Could you please share a screenshot of certificate chain and also attach the root and intermediate certificates? Regards, Saradhi ... View more

Hi Muktabh, Following article explains how you configure machine agent for SSL and how to extract the certs. https://docs.appdynamics.com/display/PRO44/Enable+SSL+for+Standalone+Machine+Agent If your configuration is to make machine agent connect through a reverse proxy which in turn connects to the Contoller, then the SSL endpoint would be your proxy and in that case you would need to import the certs that are configured on your proxy into the machine agent truststore (cacerts.jks). Regards, Saradhi ... View more

Hi Tim, Security team approved importing the certificates. OPS team is working on importing the certs but it will take some more days (no ETA yet) as a downtime needs to be planned for Controller Java to pick up the new certs from the truststore. Regards, Saradhi ... View more

Hi Tim,  Apologies for the delay. This is still going through security review. I will keep you posted. Regards, Saradhi ... View more

Hi Tim, This is currently going through security review. As this needs a controller restart after import, and as this controller hosts other accounts we would need to coordinate a downtime as well. Will keep you posted. Regards, Saradhi ... View more

Hi Tim, I could get the certs. I will have to work with our Security and Operations team to get this through security approval and then will have to restart the Controller appserver. Will keep you posted with the updates but please note this process will take a couple of days. Regards, Saradhi ... View more

Hi Tim, Let's Encrypt certs are not part of the truststore packaged with the SaaS controllers. We add it on-demand to SaaS controllers and we are also working on keeping up with the new certs included inMozillaʼs CA Certificate Program. For now if you could give me the following details: (if you cannot post the details here please open a support case) 1) SaaS controller URL 2) HTTPS end point URL (if publlicly accessible for me to check what is the root and intermediate cert that it is using) I can get the Let's Encrypt root and get it added to the truststore. But the appserver needs to be restarted once the certs are imported. Your test runs would succeed without restart but the actual invokation of the template will not work till restart of appserver.  Regards, Saradhi ... View more

Hi, Glad that the original issue is resolved. I believe the db agent is not configured correctly in controller-info.xml to connect to Controller. Could you please check the following link? https://docs.appdynamics.com/display/PRO42/Database+Agent+Configuration+Properties Regards, Saradhi ... View more

Hi, To access controller UI you need to login atleast once till the session times out again. If you open subsequent tabs in the same browser then you need not login again and it automatically logs in as browser stores cookies. But if the question is about logging in once and then not requiring to login forever after that, then this cannot be achieved. There are options for integrating external authentication but  the answer remains the same. https://docs.appdynamics.com/display/PRO43/External+Authentication+Providers Regards, Saradhi ... View more

Hi Kay Koedel, https://download.appdynamics.com/ or even downloading agent via Controller UI needs you to login in both cases. You could signup for https://download.appdynamics.com/ in the link. Regards, Saradhi ... View more

Hi, Currently this is not possible. If a business transaction executes a query that can be seen in the transaction snapshot and that backend can be viewed in database if a collector is configured but the reverse of tracking a business transaction (calling method) from a query is currently not possible. PS: If this answer helped you or answered your question, please click Accept Solution below. Regards, Saradhi ... View more

Hi Srinivasan, Could you please check using jconsole Mbean browser if the mbean objects that you are trying to monitor, exist or not? Could you plese share screenshots of the jconsole Mbean browser and how these are configured in the controller UI?  https://docs.appdynamics.com/display/PRO42/Configure+JMX+Metrics+from+MBeans   Regards, Saradhi ... View more

Hi, 1) java -Xbootclasspath/a:"PATH TO JDKlib\tools.jar" -jar "PATH TO APPAGENTver4.3.1.0\javaagent.jar" 6616 I believe you have stripped the paths here but using correct path in your command. 2) In that could you check if the process 6616 exists while you attach it or is it a short lived JVM? 3) 6616 could be runnig with a different java than the java that is in the path. As you are not using fully qualified java path in the command these two javas could be different. Could you please check? Also check if the user attaching the javaagent and the user running the java process are same. 4) Also please let us know the java version both for the java in path and the java that process 6616 uses. 5) You can configuration java agent by passing the javaagent argument to your application start up script. This is another way of instrumenting the application. -javaagent:<agent_home>\javaagent.jar https://docs.appdynamics.com/display/PRO43/Install+the+Java+Agent Regards, Saradhi ... View more

Thank you Kevin. Regards, Saradhi ... View more

Hi Antti, Only metrics available in database metric browser can be plotted in a custom dashboard. To see more information about a specific metric, double click any point on the graph and the Metric Browser opens displaying that metric. https://docs.appdynamics.com/display/PRO43/Database+Dashboard Regards, Saradhi ... View more

Hi Kevin, Once you configure the custom alert could you please share your solution here so that it would help other customers till the OAuth support is implemented? Regards, Saradhi ... View more

Hi Kevin, Currently there is no way to achieve this using the HTTP request templates. @Satish.Muddam Our ServiceNow extensions expert is looking at providing this feature to integrate with OAuth using the Service Now REST API alerting extension but there is no ETA on this yet. https://www.appdynamics.com/community/exchange/extension/appdynamics-servicenow-rest-api-alerting-extension/ Regards, Saradhi ... View more