Beginning with the AppDynamics Pro 4.3.3, AppDynamics uses PGP to sign the following agent packages:   Java Agent Machine Agent Python Agent pip package Machine Agent rpm package    The AppDynamics PGP public key is hosted on https://pgp.mit.edu under the User ID "help@appdynamics.com":   https://pgp.mit.edu/pks/lookup?search=help%40appdynamics.com&op=index    This tutorial walks you through using AppDynamics' public key to validate your software downloads. It is not meant as a security recommendation. Be sure to follow the security standards for your organization when you validate software downloads.   Validate with Gnu Privacy Guard  You can use Gnu Privacy Guard (GPG) to validate downloads against the AppDynamics public key. This example uses GPG for Mac. It assumes that you understand how to download GPG and run GPG commands on your operating system.   Install AppDynamics public key: gpg --keyserver pgp.mit.edu --recv-key 0x23eacb9fb2925351​ GPG imports the AppDynamics public key to the default keyring. You can run the following command to see installed keys: gpg -k The list of keys includes the AppDynamics key: pub   1024D/B2925351 2015-05-29 uid   [ unknown] AppDynamics Inc (maven) <help@appdynamics.com> sub   2048g/DC436253 2015-05-29  PGP uses a web of trust to ensure the validity of a signature. For the sake of the tutorial, trust the AppDynamics key ultimately: gpg --edit-key help@appdynamics.com trust Enter 5 for “I trust ultimately” for the trust level. Answer “y”  to set the key to ultimate trust. See the PGP documentation for more information on the web of trust. https://www.gnupg.org/gph/en/manual/x334.html Quit GPG. If the distribution package is a zip file, unzip the files. See package installation instructions for more information. Validate the signature file (.asc) included in the download package. For example, if you have unzipped any of the following Agents:  Java Agent: gpg --verify /usr/local/appdynamics/appagent/ver4.3.3.0/javaagent.jar.asc /usr/local/appdynamics/appagent/ver4.3.3.0/javaagent.jar Machine Agent: gpg --verify /usr/local/appdynamics/machineagent/machineagent.jar.asc /usr/local/appdynamics/machineagent/machineagent.jar Python Agent: gpg --verify appdynamics-4.3.3.0-py2.py3-none-any.whl.asc appdynamics-4.3.3.0-py2.py3-none-any.whl Then GPG validates the signature: gpg: Signature made Tue Jun  6 17:55:46 2017 CDT using DSA key ID B2925351 gpg: Good signature from "AppDynamics Inc (maven) <help@appdynamics.com>" [ultimate]   Validate with RPM  If you download the Machine Agent rpm package form the AppDynamics Download Center, you can use rpm to validate your download against AppDynamics public key. Download the key. For the sake of the tutorial, you can copy the contents of the following URL to a file called "appd.sig": https://pgp.mit.edu/pks/lookup?op=get&search=0x23EACB9FB2925351 Import the key into your rpm database: rpm --import appd.sig You can run the following command to see a list of installed keys: rpm -qa gpg-pubkey\* The list of keys includes the AppDynamics key: gpg-pubkey-b2925351-5568d8d8   Validate the Machine Agent package you downloaded as follows: rpm -K appdynamics-machine-agent-4.3.3.0-1.x86_64.rpm ​ rpm displays the validation information: appdynamics-machine-agent-4.3.3.0-1.x86_64.rpm: (sha1) dsa sha1 md5 gpg OK ... View more

Hi All, Can any one please help me by detailing Authentication parameters(headers,username,password...etc) which are reqiured for Appdynamics REST API calls Authentication for fetching Appdynamics metrics using REST API calls in JMeter. I tried passing Authentication parameters as mentioned in below AppDynamics link but getting 401 UnAuthorized Error "https://docs.appdynamics.com/display/PRO41/Use+the+AppDynamics+REST+API#UsetheAppDynamicsRESTAPI-Authentication". Can anyone please confirm if we can be able to fetch AppDynamics Metrics values by using AppDynamics REST API calls in JMeter or AppDynamics REST API calls works only with curl? Thanks and Regards, Tejaswi. ... View more

How do I change AppDynamics SaaS Controller alerts so they reflect my timezone? By default, SaaS Controller alerts show the Controller's timezone, even if the recipient's timezone is different. This can add cognitive load for the recipient, as they read to determine when an event is happening. This article discusses how to change SaaS Controller alert templates so that individual alert messages convert the SaaS Controller timezone to the recipient's timezone. In this article... How do I change the timezone for the SaaS Controller so I get alerts relevant to my timezone? How do I set up a policy schedule for a SaaS Controller? Additional Resources   How do I change the timezone for the SaaS Controller so I get alerts relevant to my timezone? You can change the SaaS Controller timezone for alerts.  By default, SaaS Controller alerts take the time stamp of the region where your Controller is deployed. However, the time zone can be edited within the email or HTTP template with a few lines of code.  For example, to change the time from UTC to IST, which has a 5hr 30 min difference, here is a sample HTML email body: #set ($date = ${action.triggerTime}) #set ($newDate = ${date.getHours()}+5) $date.setHours(${newDate}) #set ($newDateMin = ${date.getMinutes()}+30) $date.setMinutes(${newDateMin}) #set ($dateString =${date.toString()} ) #set ($replacedDateString=${dateString.replace('UTC','IST')}) Summary of events occurring during the ${policy.digestDurationInMins}+ minute(s) prior to ${replacedDateString} #foreach($eventList in $clampedEventsByTypeMap.values()) #foreach($event in $eventList) New ${event.severity} Health Rule Violation AppDynamics has detected a problem with application ${latestEvent.application.name} in tier ${latestEvent.tier.name} and node ${latestEvent.node.name} #if (${latestEvent.healthRuleViolationEvent}) ${latestEvent.healthRule.name} is violating. #end #end #end How do I set up a policy schedule for a SaaS Controller? When setting up a policy schedule for a SaaS Controller, base health rule schedule times on the Controller’s time zone. Additional Resources Where can I view my SaaS Service Status? SaaS Network IP Range Requirements AppDynamics SaaS Maintenance and Communications ... View more

Question: Our logs are showing the following error message which says that the thread pool task queue is full. We restarted the Controller and the problem went away. Is this normal, and should we increase our thread pool as a result? [#|2017-01-07T04:52:34.017-0500|SEVERE|glassfish3.1.2|grizzly|_ThreadID=34;_ThreadName=Thread-5;|doSelect exception java.util.concurrent.RejectedExecutionException: The thread pool's task queue is full, limit: 4096 at com.sun.grizzly.util.AbstractThreadPool.onTaskQueueOverflow(AbstractThreadPool.java:493) at com.sun.grizzly.util.SyncThreadPool.execute(SyncThreadPool.java:191) at com.sun.grizzly.util.GrizzlyExecutorService.execute(GrizzlyExecutorService.java:162) at com.sun.grizzly.http.StatsThreadPool.execute(StatsThreadPool.java:131) at com.sun.grizzly.NIOContext.execute(NIOContext.java:510) at com.sun.grizzly.NIOContext.execute(NIOContext.java:488) at com.sun.grizzly.SelectorHandlerRunner.handleSelectedKey(SelectorHandlerRunner.java:374) at com.sun.grizzly.SelectorHandlerRunner.handleSelectedKeys(SelectorHandlerRunner.java:265) Answer:  As of version 4.2.x, for large profiles, our team recommends 24 CPU Cores. This machine only had 8 Cores. To resolve this, first backup the existing domain.xml configuration file. Then make the following changes to the domain.xml file: From: <thread-pool max-thread-pool-size="32" name="http-thread-pool" min-thread-pool-size="16"></thread-pool> Change to: <thread-pool max-thread-pool-size="64" name="http-thread-pool" min-thread-pool-size="64" max-queue-size="-1"></thread-pool> And restart the App Server: cd <ControllerDir>/bin ./controller.sh stop-appserver ./controller.sh start-appserver    [This will take some time, depending on the size] ... View more

Hi , i am using SAAS Controller and java agent to monitor one of my java pplication . as per documentation i have configured My application server i.e tomact 7 but i am not able to see my application in appdyanamics controller .and there is no logs to find the issue or root cause . Please help . Thanks in advance . ... View more

I have added the RUM JS to the Lightning component of Salesforce, but its not showing any statistics. Can anyone shed some light into this issue ... View more

In an HTTP Action, we can use "${latestEvent.eventMessage}" to get the message of a Health Rule. I am wondering if it is possible to customize the eventMessage. As a bit of background, we forward the eventMessage to HipChat and we would like to simplify the contents. ... View more

Question: I understand that Agents add 2% overhead to an application server (CPU, response time, throughput, network IO, etc.), and will consume about 10mb-100mb of the internal memory of the application server. How do you measure the memory consumption and make sure the Agent consumes 10mb-100mb? Answer: Java Agents have various safety checks built-in internally, such as max number of business transaction (50) ,  max number of snapshots per min (20) , metrics reported (5000) and many others, which keep the Agents' overhead under the limit.    Additionally, there are other factors which can contribute to overhead, including: Nature of the business application that you are monitoring (technology stack). The number of business transactions being monitored. The number of snapshots taken by an Agent per minute. The number of requests/load handled by the application server. Async nature of the application. And much more. So the overhead factor can fluctuate depending on these factors.   To understand the heap usage of an Agent, find the memory consumption with and without the Agent, and the difference will give an accurate estimate of heap consumption of agent. The right tool will depend on the JDK version and operating system in use.   Example: Summarizing Java heap utilization with jmap ... View more

If you're interested in using AppDynamics Synthetic hosted Agents with your private sites or applications, we provide a set of static IPs for both AWS and Azure. AWS AGENT LOCATION REGION IP ADDRESS Ashburn us-east-1 18.207.78.66 35.172.142.231 35.169.109.202 San Francisco us-west-1 54.215.103.224 54.241.38.223 Oregon us-west-2 52.32.60.222 34.208.158.50 35.163.89.148 Hong Kong ap-east-1 18.162.78.168 18.166.181.238 18.162.74.112 Mumbai ap-south-1 3.6.215.150 15.207.41.119 65.0.142.149 Seoul ap-northeast-2 52.79.82.92 13.125.196.150 13.209.209.107 Singapore ap-southeast-1 52.77.165.87 18.136.155.117 54.179.41.237 Sydney ap-southeast-2 13.54.18.6 3.104.182.17 54.66.69.215 Tokyo ap-northeast-1 175.41.247.185 54.249.170.126 13.230.50.189 Montreal ca-central-1 3.96.232.211 3.96.41.238 35.182.103.42 Frankfurt eu-central-1 3.125.23.140 18.193.94.183 18.193.64.141 Dublin eu-west-1 54.228.84.211 46.51.162.132 34.248.65.6 London eu-west-2 18.133.10.83 35.177.31.149 18.134.127.48 Milan eu-south-1 15.161.145.155 15.161.209.89 15.161.28.157 Paris eu-west-3 15.237.104.184 15.188.178.99 35.180.3.161 Sao Paulo sa-east-1 54.232.46.133 54.94.31.50 54.232.108.32 Azure REGION LOCATION IP ADDRESS Bombay       Amsterdam 10.15.0.0/16 Chennai 10.12.0.0/16 Melbourne 10.13.0.0/16 San Antonio 10.16.0.0/16 Toronto 10.14.0.0/16 Oregon Amsterdam 10.9.0.0/16 Chennai 10.11.0.0/16 Melbourne 10.2.0.0/16 San Antonio 10.10.0.0/16 Toronto 10.8.0.0/16 Sydney Melbourne 10.4.0.0/16 You can use one of these IPs to test a private site or an application that's behind a firewall. To do so, allow inbound traffic to the desired IP. NOTE | As of v20.7.0, Synthetic Monitoring is available on both on-premises and SaaS installations. Related Resources For more information on Synthetic Monitoring, see the documentation: Get Started with Browser Synthetic Monitoring Configure Browser Synthetic Jobs SaaS Domains and IP Ranges  ... View more