Hi, Sorry to hear that.  There could be a few different things going on to prevent the logs from being accessible.  I'd check the size of agent logs that have been requested--very large log files or a log directory containing many log files can be too large to transfer successfully.  I'd also check the user requesting agent log files has the Agent Advanced Operation permission as described in: https://docs.appdynamics.com/appd/22.x/latest/en/application-monitoring/administer-app-server-agents/request-agent-log-files. If none of the above help, it may be necessary to increase the timeout period for the request.  I recommend contacting AppDynamics Support for assistance with this task. ... View more

I second this.  The great thing about Anomaly Detection is that it utilizes the metrics AppDynamics already collects, so there is no additional overhead introduced in the monitored application by enabling it, nor extra licensing required to take advantage of it. ... View more