Hi @emmamullins1808,  Please DM me with your name and email address. If you emailed education, you should have received an auto-responder email with an assigned case number and estimated time for reply, as well as how to escalate your issue. Please send that info as well. If you have the info from the case that your org started, you can send that, too.  The education team is buried in cases right now, so we appreciate your patience. If you DM me your info, I can look into it.  Thanks,  -The Certification Team  ... View more