Hi @Staticlolz,  Unfortunately, due to unforeseen circumstances, the exam results have been delayed and will be available at some point in the last quarter of the year. Apologies for any inconvenience and thanks for your patience.  -Certification Team ... View more

@GolamRabbany , You will receive your results when our third-party vendor has determined a final cut score based on the beta data. There is no set date for this.  ... View more

Hi @JohnHong, please do not create multiple duplicate cases. The education team is getting through cases as quickly as possible. The best way to escalate a case is to follow the instructions from the automatic reply or add a comment from the support portal from your original case 3311455. ... View more

@cypherjerry You will receive your results when our third-party vendor has determined a final cut score based on the beta data. There is no set date for this.  ... View more

Hi @GabriellaLaPlac, in addition to Rich's suggestions above, we offer Learning Paths that you can follow. You can explore learning paths by job title, by certification, or by product. Each of these paths guide you to which courses and certifications to take in order to succeed in that category. There are several free courses within these paths as well. Happy training!  ... View more

@inventsekar, per our exam re-take policy in the Certification Candidate Handbook, each exam attempt costs $130. During beta, we offer the first attempt for free as a courtesy, as you are helping us collect data for future test-takers. The final passing score will be sent out at some point in October, where you will learn whether or not you passed the exam. If you passed, you will receive the certification and badge. If you did not pass, you can retake the exam per our policy at $130 each attempt, thereafter.  ... View more

Hi @inventsekar,  As of now, the beta exam will be available to take once until September 30th. Then, after collecting the beta data from all participants, a cut score will be chosen. A pass/fail email will then be sent immediately to all beta test-takers. If a test-taker failed the beta exam, they will have the opportunity to re-take the test once it's live for the standard $130 exam fee.  Hope this helps!  ... View more

Hi @Eugen_Sokol, if you would like to take the beta exam, it will be available for free until the end of September. ... View more

Hi @karthick_03 ,  This exam is currently in the beta phase (the reason it is free), and the results should be released in October once we have gathered all of the data. The notification you received is a verification of completion. In the fine print it says, "Results will be provided via email once the appropriate cut score has been established." Let us know if you have anymore questions.  Thanks,  -Splunk Certification Team   ... View more

Hi @ajitabh,  Please double check that you have completed all of the prerequisites for the Architect exam. You can find them all in the blueprint.  If you have completed the courses and exams and still don't see your exam authorization, please contact us at certification@splunk.com.  Thanks!  ... View more

Hi Stephanie,  If you have sent an email to certification@splunk.com, please DM me your case number and I can look into it. Thanks.  ... View more

Hi @sjavamaster1,  So sorry about your experience. Once you fill out the Pearson VUE form, you should have received an email from them (sometimes it takes up to four hours to get this). The subject line is "Authorization to Test." This will have the Splunk ID to register with Pearson VUE. Check the spam folder as well. If you didn't receive anything, please contact certification@splunk.com. Here is the registration tutorial if that helps at all. Thanks! - Certification Team ... View more

Hi @tomjacobs, the education team is aware of this issue and working on it. You can send an email to education@splunk.com. Thanks.   ... View more

Hi @JimC, please email certification@splunk.com and we can change your name through Pearson Vue if this hasn't been resolved. Thanks! ... View more

Hi @emmamullins1808,  Please DM me with your name and email address. If you emailed education, you should have received an auto-responder email with an assigned case number and estimated time for reply, as well as how to escalate your issue. Please send that info as well. If you have the info from the case that your org started, you can send that, too.  The education team is buried in cases right now, so we appreciate your patience. If you DM me your info, I can look into it.  Thanks,  -The Certification Team  ... View more

Hi @mervynheng,  We are still experiencing issues with the Fast Start programs loading in STEP. Please email education@splunk.com to get a workaround in the immediate. Or, since they are free, you can re-enroll.  We apologize for any inconvenience. ... View more

Hi @emmamullins1808,  So sorry to hear this. Can you please DM me with your case number and which email addresses you sent your request to?  In the meantime, please check to make sure the viewing filters in STEP are changed from their default of "3 Months." There are a lot of FAQs and helpful tips on this webpage as well.  Thanks,  The Certification Team ... View more

Hi @mr56,  So sorry to hear this. There have been some instances similar to this with others, and the team is working on fixing the issue.  You have brought up a few issues that the certification team should be able to assist you with as well. Did you open the case with certification@splunk.com. If yes, then please DM me with your case number. If not, please send us an email asap, detailing each of your issues.  Thank you for your patience,  - The Certification Team ... View more

Hi @mayomitpommes,  Sorry for the delay on customer service responses. We have received several of these instances and are working to resolve the issue. One thing to try is to check and see that the "3-month" filter is removed.  STEP defaults to showing completed training for the past 3 months.  If you tried the filter and you're still noticing unlisted completed courses, we are aware and are working to correct these transcripts throughout June. We apologize for the inconvenience and appreciate your patience.  Thank you! ... View more

Hi @anandhalagaras1 ,  You can also look through our course catalog, and filter by product, certification, or role to help you get the recommended courses you're looking for. They indicate whether they are free or not as well.  Happy training!  -Splunk Certification Team  ... View more

@ekrami - thank you for the information. A case has been opened about this issue.  ... View more

Hi @FirhanAlie , We have info on retaking the exam in our Certification Handbook. Reach out if you have any other questions.  - Splunk Certification Team ... View more

Hello to new comments on this thread,  The best way to study for an exam is to review the topics in the blueprint and follow the recommended learning path for that exam. Exam questions can also be pulled from Splunk docs, our Youtube channel and professional experience. You can find all of that information on the certification track pages, within the blueprint.  Here is the link to the Power User Track page.  Note: The exams are not tied one-to-one with the courses and may have questions outside of course material. Let us know if you need any other help. Happy testing!  - Certification Team  ... View more

Hi @rv1, We're excited you're interested in certification! Here is the link to the Splunk Core User Certification track page. You can learn more about the exam and how to register to take the exam. You can also download the blueprint, which will give you what topics to study as well as a learning path of recommended courses to take to prepare for the exam.  Let us know if you have any more questions!  Certification Team ... View more