Is anyone using Splunk Phantom to query ServiceNow catalog request items? Someone at our company is trying to use the out-of-the-box Splunk Phantom application to query request item variables in ServiceNow. They can see the variable name, but not the value the user enters for the variable. There are no errors and they are unable to see what the Splunk Phantom application is actually calling. ... View more

I support the ServiceNow instance at the company I work for.  We have a group that uses Splunk Phantom. They asked us for a userid, which we created for them to use the oob ServiceNow API. There isn't any Splunk software installed on the ServiceNow side. The group that manages Splunk Phantom said they are trying to query ServiceNow to see Request Item records and variables. Request Item records are records in ServiceNow used by the ServiceNow Service Catalog to request goods and services. Catalog Items have variables which are questions the requester answers for the catalog item they are requesting.   Attached is from the Splunk admin who is not able to see the variables on the Request Item records in ServiceNow. Does anyone know what the attached screen shots indicate and how does Splunk query Service Catalog items and variables in ServiceNow?   pic 1.png   pic 2.png   pic 3.png ... View more