Is anyone using Splunk Phantom to query ServiceNow catalog request items?
Someone at our company is trying to use the out-of-the-box Splunk Phantom application to query request item variables in ServiceNow. They can see the variable name, but not the value the user enters for the variable. There are no errors and they are unable to see what the Splunk Phantom application is actually calling.
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The connection is coming from Splunk Phantom. There is a built in app created by ServiceNow for connection with the API. We can see and pull the RITM general details, but when trying to pull the variable details within the RITM the data is returned blank. The variables are populated within ServiceNow. If we populate the fields for more than 1 user, the additional user details will come back blank as well.
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