Thank you very much for the response. The program is Splunk Enterprise 6.5.1. To start it, I simply click the desktop icon, at which time I see a window stating, "Welcome! Before we start, Splunk needs to perform a brief initialization. This will be done automatically." The only option is to click "Okay," which I do, but then it never updates me on the progress of the initialization, nor has it ever alerted me that the initialization was completed. If I click the desktop icon again before turning off my computer, nothing happens. I am happy to do whatever I need to move forward, but I am a bit lost as to the next step to take.
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