Thank you for your response but I have to disagree with you. I asked my re-seller what happened and they said Splunk claims it emailed the license to us on October 1st, but they really did not, and my re-seller had to work with Splunk to get the license "re-sent". I finally received the license late Friday October 11 (after we left for the day), with the expiration time adjusted to the day before so we actually lost 4 days of use for the license that we paid for since we will not get it installed until Monday. It's very disheartening that Splunk will not talk to me at all when my support expires, even if it's to figure out why I haven't received the new support contract yet.
Don't automatically assume "we have a very bad partner that we should fire and get a new one". Maybe I should fire Splunk.
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