Hello, We have the xmatters Splunk app installed on our Splunk Cloud SH. It's not sending alerts to xmatters and the xmatters log is coming up with the below. I've tested the app on my own instance and xmatters has tested it on their end and both splunk instances are sending alerts to xmatters. Has anyone come across this issue? I think the SH might be having issues when resolving the xmatters URL, but how do I get Splunk Cloud Support to look at this if the app is not supported? 2020-04-05 23:45:37,954 ERROR [xmatters.alert_action.main] [xmatters] [<module>] [14006] <urlopen error [Errno -2] Name or service not known> Traceback (most recent call last): File "/opt/splunk/etc/apps/xmatters_alert_action/bin/xmatters.py", line 143, in <module> REQUEST_ID = XM_ALERT.execute() File "/opt/splunk/etc/apps/xmatters_alert_action/bin/xmatters.py", line 119, in execute request_id = xm_client.send_event(self.endpoint_url, xm_event) File "/opt/splunk/etc/apps/xmatters_alert_action/lib/xmatters_sdk/xm_client.py", line 61, in send_event force_https=True File "/opt/splunk/etc/apps/xmatters_alert_action/lib/common_utils/rest.py", line 160, in post return self._send_request(req, headers) File "/opt/splunk/etc/apps/xmatters_alert_action/lib/common_utils/rest.py", line 100, in _send_request res = urllib2.urlopen(req) File "/opt/splunk/lib/python2.7/urllib2.py", line 154, in urlopen return opener.open(url, data, timeout) File "/opt/splunk/lib/python2.7/urllib2.py", line 429, in open response = self._open(req, data) File "/opt/splunk/lib/python2.7/urllib2.py", line 447, in _open '_open', req) File "/opt/splunk/lib/python2.7/urllib2.py", line 407, in _call_chain result = func(*args) File "/opt/splunk/lib/python2.7/urllib2.py", line 1241, in https_open context=self._context) File "/opt/splunk/lib/python2.7/urllib2.py", line 1198, in do_open raise URLError(err) URLError: <urlopen error [Errno -2] Name or service not known> ... View more

Or is there another way I can access the outside network with a proxy in this app? ... View more