I was the same issue “Loading…” forever with Splunk version 4.2.3 build 105575, PDF Server for Linux 1.2.
On page https://splunkserver/en-US/custom/pdfutils/pdfdownload/settings
you can see your problem. Probably that's your PDF server is disabled.
To resolv that in Manager -> System settings -> 'Email alert settings' setup your splunk IP address in Email Format -> Link hostname: 192.168.1.50
after that restart splunk
/opt/splunk/bin/splunk restart
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