Hi Soundarajan,   Look at App Availability metric for the tier/node at Metric browser and that should help you identify the time frame when Agent was not reporting. This metric is a boolean type so at node level you should see either 0 or 1. If it is 0 for x period of time you will see the violation and that is expected Thanks, Raunak ... View more

Hi,   4.4 Agent version installation has additional requirement as documented here https://docs.appdynamics.com/display/PRO44/Install+the+.NET+Agent#Installthe.NETAgent-PreparetoInstall Please install either of the following components and then try installing Agent install the Update for Universal C Runtime in Windows. OR Install Microsoft Visual C++ 2015 Redistributable Update 3. Thanks, Raunak ... View more

Hi Sandeep,  Java has no role in .net Agent whatsoever. So that's not an issue. I am attaching a screenshot of Process Explorer. Can you verify if the process you are trying to instrument has similar environment variables and Agent dlls loaded into it?  Thanks, Raunak ... View more

Hi,   Can you try using port 80 which is a non ssl port and verify if the connection goes through? After changing the port info recycle the process. Good thing is that Agent is able to hook into the process. Thanks, Raunak ... View more

Can you please send us screenshots of the rule you have created. Thanks, Raunak ... View more

Hi Sarah, Please have look at the following documentation Controller Installation https://docs.appdynamics.com/display/PRO44/Controller+Deployment App Server Agent: We have an agent for each language.  Please select appropriate Agent https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents Java Machine Agent :  https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agents Roles: Controller collects all the metrics, processes them and you have a UI to view all the collected metrics App Agent collects application metrics from your business application ( PHP, .Net, Java etc) Java Machine Agent collect System/Hardware metrics Please review https://docs.appdynamics.com/display/PRO44/AppDynamics+Concepts Thanks, Raunak ... View more

Hi soundarajan2,  That sounds right to me. The percentage you are seeing is relative to time you have selected at the UI. But HR is evaluated for the time you have configured for evaluation.  So if  you have selected last 5 mins and the agent has not been reporting for last five mins it will fire the HR. Let ms know if you have any questions. Thanks, Raunak ... View more

Hi Hendra,  TaskList command many a time does not show correct output. Best option is to use Process Explorer and verify if mscorlib/clr dlls are loaded. You can also check if usual .Net assemblies are loaded ( System.*) If you are sure this is .net based Windows Service please use the following document to set up instrumentation https://docs.appdynamics.com/display/PRO44/Configure+the+.NET+Agent+for+Windows+Services+and+Standalone+Applications Thanks, Raunak ... View more

Hi Tudor,   We are trying it out internally and will update you soon. Apologies for the delay here. Thanks, Raunak ... View more

Hi Anant,  Do you see the BTs which are supposed to make these Remote Service calls? If the BTs are not reporting then the Remote Services will not show up. Thanks, Raunak ... View more

Hi Hicham,  .Net Agent uses standard Profiling APIs provided by Microsoft to instrument .Net Applications so Data security is not an issue. You can read more about it here. You will find answers to most of your questions here https://docs.microsoft.com/en-us/dotnet/framework/unmanaged-api/profiling/profiling-overview Let me know if you have any further questions. Thanks, Raunak ... View more

Any counters available in Windows Perfmon can be imported Thanks, Raunak ... View more

Hi Deepanshu,  Again as I mentioned in support case if the counter you need does not exist we cannot do much. Only option is for to explore if you can calculate it via script in any manner and then use Script Extension utility to publish the metrics to Controller. Thanks, Raunak ... View more

Hi Deepanshu,  As I mentioned in the support case you can configure whichever Perfmon counter you need at the config.xml. Thanks, raunak ... View more

Hi Deepanshu,   I suppose this issue has already been taken care via support case. Just for completeness. .Net Agent collects hardware metrics OOTB. You can view them at Node level under Hardware metrics and at Metric Browser at following locations. Application Infrastructure Performance|<Tier Name>|Hardware Resources Application Infrastructure Performance|<Tier Name>|Individual Nodes|<Node Name>|Hardware Resources .Net Agent collects hardware metrics via Perfmon. So in case you need to collect metrics that are not collected by Agent OOTB you can always configure them  https://docs.appdynamics.com/display/PRO43/Manage+Windows+Performance+Metrics Thanks, Raunak Raunak ... View more

Hi Katakam,   If by external web services you are talking third party web services (not hosted in your environment and access to the physical server is not possible) then you cannot instrument them as BTs using .Net Agent. If your application ( where .Net Agent is installed) is making calls to these external services then you should be able to see them at Remote Services section. Thanks, Raunak ... View more

Hi ,   It depends on whether you are expecting to see any exit/outgoing calls or not. If yes what is the type of the exit call ( Http/WebServices/WCF etc). Do you see the transaction(s) which are supposed to make this exit call? Thanks, Raunak ... View more

Hi Ahmed,   Is this IIS hosted application or Windows Service or Standalone Application ? Can you send us complete "DotNetAgent" folder located at C:\ProgramData\AppDynamics so that we can look at the configuration and logs. Please send this as private message. Now regarding communication between IIS and K2 do you mean these TCP/Remoting based connections? If that is the case .Net Agent won't be able to identify them and we will have to create Custom Ext Point to track them. Thanks, Raunak ... View more

Hi K2 BPM seems like Java Application. Is Java Agent installed and configured and do you see metrics for BPM application? Also if I understand correctly IIS application makes call to k2 BPM App. What kind of calls are made like Http, Web Services, Http etc ? Do you see exit calls from IIS app which should be going to K2 BPM ? Please send use few screenshots explaining what is missing ? Thanks, Raunak ... View more

Hi Soundarajan, Following doc talks about various retentions https://docs.appdynamics.com/display/PRO44/Database+Size+and+Data+Retention Thanks, Raunak ... View more

Hi,  This message from event viewer has no relation to Extension Manager not getting installed. Can you send us a screenshot of the actual error screen? Most likely you are getting error like "Unable to install extension Service". If yes then all you need is to right click on the executable and unblock it (refer attached screenshot)  Thanks, Raunak ... View more