Perhaps this will help. ((index="wss_desktop_os") (sourcetype="support_remedy")) ASSIGNED_GROUP="DESKTOP_SUPPORT" STATUS_TXT IN ("ASSIGNED", "IN PROGRESS", "PENDING") earliest=-1d@d
``` Convert REPORTED_DATE to epoch form ```
| eval REPORTED_DATE2=strptime(REPORTED_DATE, "%Y-%m-%d %H:%M:%S")
``` Keep events reported more than 12 hours ago so are due in < 12 hours ```
| where REPORTED_DATE2 <= relative_time(now(), "-12h")
| eval MTTRSET = round((now()-REPORTED_DATE2)/3600)
| dedup ENTRY_ID
| stats LAST(REPORTED_DATE) AS Reported, values(ASSIGNEE) AS Assignee, values(STATUS_TXT) as Status,values(MTTRSET) as MTTR by ENTRY_ID
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