Splunk Education user record not found

[mervynheng]

Does anyone login to Splunk Education page and sees that the user record does not exist?

I have tried clear cache, incognito mode, using on my phone, it does not work.

I can reset my password, which means the record does exist. I have purchased courses on Splunk Education and need to retrieve the receipts to claim with my organisation. 

[richgalloway]

It's probably a temporary web site glitch.  Try later or contact education_amer@splunk.com for assistance.

[mervynheng]

It is not a temporary web glitch.

I have tried to log in to the site since a month ago.

Another user in this forum is experience issues since Sep 2023.

I have paid courses in there and the time they are taking to resolve this is depleting the time I have left to complete those courses.

[richgalloway]

Contact Splunk at the email address previously provided.