Splunk Education Error: Why videos and Lab won't load?

[pkelly44]

Hello - as of 7/29/2023 I have been unable to play Splunk e-learning (with labs) videos.  I can go to the specific page but the videos will not load.  I even re-enrolled and when I opened the same page no videos loaded and it "auto-completed" that part of the module.  Labs appear to have a similar issue as well.  Quiz seems to work when I load it. 

Does anyone know if the Education platform is having an issue?  Am I doing something wrong? It all worked fine when I last accessed it the week or two before.

Thank You - Screen Shots attached

[zg]

When you create a ticket, the auto reply kicks back the following message at the top of the case tracking information email. I am personally fond of the ! at the end of sorry for the inconvenience. 

SYSTEM ALERT: We are aware of issues launching some videos and labs associated with eLearning classes. The team is working on a fix. Sorry for the inconvenience!

[richgalloway]

This is a known problem that Splunk is working on.  You can contact them at education_amer@splunk.com.